Patient Coordinator
2 months ago
**Key Responsibilities**:
- **Patient Communication**:
- Serve as the primary point of contact for patients accessing telehealth services.
- Assist patients in scheduling, rescheduling, or cancelling telehealth appointments.
- Answer patient inquiries regarding telehealth services, appointments, and follow-up procedures.
- Provide patients with pre-appointment instructions, such as technology setup or information about the telehealth platform.
- **Coordination and Documentation**:
- Coordinate with healthcare providers (physicians, nurses, therapists, etc.) to ensure smooth appointment scheduling.
- Ensure patient records are up-to-date and accurately maintained in the telehealth system.
- Assist with the preparation and distribution of necessary documentation for patient visits, including medical records and follow-up instructions.
- Track patient progress and follow up with both patients and providers to ensure timely and appropriate care.
- **Support and Troubleshooting**:
- Provide basic technical support to patients who need assistance using the telehealth platform.
- Troubleshoot any issues that patients may encounter during the telehealth visit (e.g., connectivity issues).
- **Patient Satisfaction and Feedback**:
- Gather and assess patient feedback to continuously improve patient experience.
- Proactively follow up with patients post-consultation to ensure satisfaction and address any concerns or additional needs.
- **Patient Education**:
- Provide patients with relevant health education materials based on the consultation or healthcare provider's recommendations.
- Assist patients with navigating additional services such as prescription refills, referrals, and lab results.
- **Compliance and Confidentiality**:
- Ensure compliance with all telehealth protocols and patient confidentiality policies (HIPAA or other relevant regulations).
- Maintain awareness of healthcare regulations and best practices in telehealth.
**Qualifications**:
- **Education**: Bachelor’s degree in healthcare administration, nursing, or a related field preferred.
- **Experience**:
- 2+ years of experience in a healthcare setting, patient coordination, or healthcare customer service.
- Familiarity with telehealth platforms and electronic medical records (EMR) systems is a plus.
- **Skills**:
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficiency in using digital communication tools, including video conferencing platforms.
- Empathy and a patient-focused mindset.
- Problem-solving skills and the ability to troubleshoot basic technical issues.
Pay: AED3,500.00 - AED4,500.00 per month
Application Deadline: 07/10/2024
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