Duty Manager

3 weeks ago

Dubai, United Arab Emirates PALAZZO VERSACE HOTEL L.L.C Full time

JOB SUMMARY

Main Duties/Responsibilities:

- Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets
- Handle guest complaints effectively
- Manage the CID team, ensuring that the CID Report is completed correctly on a daily basis
- Relieve the Night Manager and Assistant Night Manager during vacations
- Conduct trainings on quality awareness for all colleagues
- Maintain privacy of all guests
- Conduct spot checks on profile quality in Opera and ensure colleagues are adhering to the established profile entry standards
- Prepare the weekly roster as well as the monthly attendance sheets for the Front Office colleagues
- Control lieu days and public holidays accumulation
- Attend daily shift briefings and monthly communication meetings
- Ensure probationary and yearly appraisals are conducted
- Arrange and conduct bi-weekly feedback sessions
- Control the overbooking situation of the day and handle the booking out of guests as needed
- Assist the team leaders when necessary
- Meet, welcomes and bids farewell to VIP and regular guests
- Assist with escorting of VIP and regular guests
- Full awareness of VIP arrivals and departures of the day
- Ensure that VIP in-house guests are contacted at least once during their stay
- Inspect the rooms of all VIP guests prior to their arrival at the hotel
- Cover shifts on Lobby Duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and suite guests
- Demonstrate full awareness of the departmental budget and work towards achieving it by minimizing expenses and maximizing revenues
- Sign rebates and paid-outs for cashiers, confirming that sufficient back-up and justification has been provided
- Perform any additional duties as requested by Senior Management
- Be fully trained as First Aider for emergency situations
- Full awareness about Fire, Health & Safety of Palazzo Versace
- Provide support to all operational areas such as Housekeeping, Food & Beverage, Conference & Banquetingetc. as required in order to ensure smooth operation throughout the hotel
- Has a comprehensive knowledge of the Hotel including the geographical layout, operating hours of outlets / services and standard operating procedures
- Check the room allocation for the next day arrivals
- Ensure the lobby desks are free of clutter and are well stocked
- Must adhere to the Palazzo Versace established policies and procedures
- Conduct spot checks on input standards in Opera on regular basis

CANDIDATE PROFILE
- Bachelor or Master Degree from hotel school
- Leadership experience of minimum three years in Front Office Department in a 5 star hotel with a minimum of 200 rooms
- Health & Safety certification
- Task Trainer
- Group Trainer
- Strong team leading & Guest Relation Management skills
- Experience in multi-cultural environment

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