Current jobs related to Technical Support Analyst, ATM'switch - Abu Dhabi - Abu Dhabi Islamic Bank

  • IT ATM Support Specialist

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full time

    OverviewIconic IT Consulting Service LLC is seeking an IT ATM Support Specialist to join our team in Abu Dhabi.Our company provides comprehensive IT solutions for various industries, including banking and finance. As a specialist in ATM support, you will play a critical role in ensuring the smooth operation of our clients' ATMs.Key Responsibilities:You will...

  • System Analyst ATM Cards Resource

    4 days ago

    Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

    Hiring Alert: System Analyst ATM & Cards Resource Were looking for a highly skilled System Analyst to join our dynamic team in Abu Dhabi ! If you have expertise in ATM technologies card products and system analysis and are passionate about delivering excellence in the financial services domain wed love to connect with you. Job Overview: As a System...

  • System Analyst ATM Cards Resource

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

    Hiring Alert: System Analyst ATM& Cards Resource Were looking fora highly skilled System Analyst to join ourdynamic team in Abu Dhabi If you have expertisein ATM technologies card products and systemanalysis and are passionate about delivering excellencein the financial services domain wed love to connect withyou. Job Overview: As aSystem Analyst you will be...

  • ATM Test and Quality Assurance

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full time

    Quality Assurance and TestingAt Iconic IT Consulting Service LLC, we are committed to delivering high-quality IT solutions to our clients. As a Quality Assurance and Testing specialist, you will play a crucial role in ensuring the quality and reliability of our clients' ATMs and payment systems.Responsibilities:Develop and implement testing strategies for...

  • Senior ATM and Cards Engineer

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full time

    Job DescriptionAs a Senior ATM and Cards Engineer at Iconic IT Consulting Service LLC, you will be part of a team that provides cutting-edge IT solutions for the banking and finance industry.Responsibilities:SLA & KPI Management: Ensure seamless operations and complianceIssue Resolution: Coordinate with vendors & external partners for swift resolutionsSystem...

  • Expert System Analyst for Financial Services

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

    Company Overview:Iconic IT Consulting Services is seeking a talented System Analyst to join our dynamic team in Abu Dhabi. As a financial services industry expert, you will play a crucial role in shaping the future of ATM and card technology.Key Expertise:In-depth knowledge of Authorization Switch (Base24), ATMs, and ATM message protocols (NDC, XFS, ATM Web...

  • Senior Officer- ATM

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time

    Senior Officer- ATM & CDM Centralized Services Full-time Sub Division: Group Operations Division: GCOO Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation.We are looking...

  • Senior Officer- ATM

    1 week ago

    Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time

    Senior Officer- ATM & CDM Centralized ServicesFull-timeSub Division: Group OperationsDivision: GCOOJoin the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation.We are looking...

  • Senior Officer- ATM

    2 weeks ago

    Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time

    Senior Officer- ATM & CDM Centralized ServicesFull-timeSub Division: Group OperationsDivision: GCOOJoin the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation.We are looking...

  • Senior Officer- ATM CDM Centralized Services

    1 week ago

    Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Responsible for FAB ATM & CDM Network reconciliation BAU activities outlining as belowHandling ATM/CDM reconciliation and settlement cases by having a systematic and accurate approach for recognizing disputes related to reconciliation of ATM/CDM accounts balancing the GL accounts promptly and investigate discrepancies of ATM & CDM Shortage/Overage...

  • Senior Officer- ATM CDM Centralized Services

    2 weeks ago

    Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Responsible for FAB ATM & CDM Network reconciliation BAU activities outlining as belowHandling ATM/CDM reconciliation and settlement cases by having a systematic and accurate approach for recognizing disputes related to reconciliation of ATM/CDM accounts balancing the GL accounts promptly and investigate discrepancies of ATM & CDM Shortage/Overage...

  • Maintenance Engineer for ATM Systems

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Segula Technologies Full time

    Job DescriptionAs a Maintenance Engineer for Segula Technologies, you will be responsible for supporting the maintenance activities of our New ATM System. This role requires strong technical skills and knowledge of UNIX/LINUX operating systems, computer peripherals, and networking protocols.Key Responsibilities:• Implement equipment configurations and...

  • Business Analyst

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Maryah Community Bank Full time

    Job Overview:The Financial Services Business Strategist is responsible for analyzing, designing, and implementing IT solutions related to card payment systems, ATM networks, and transaction switches. This role focuses on ensuring the smooth operation, integration, and optimization of card products, ATM services, and payment transaction switches, enabling...

  • Senior ATM and Card Resource Specialist

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

    Job Overview:As a highly skilled System Analyst, you will be responsible for ensuring system efficiency, maintaining high availability, and supporting the 24/7 operations of ATM and card services.Key Responsibilities:Manage SLA and KPI complianceProvide 24/7 support and ensure high availabilityCollaborate with vendors, internal teams, and external partners...

  • Senior Officer- ATM

    1 week ago

    Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time

    Senior Officer- ATM & CDM Centralized Services Full-time Sub Division: Group Operations Division: GCOO Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation.We are...

  • Senior Officer- ATM

    2 weeks ago

    Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time

    Senior Officer- ATM & CDM Centralized Services Full-time Sub Division: Group Operations Division: GCOO Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation.We are...

  • ATM and CDM Reconciliation Specialist

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    About the RoleFIRST Abu Dhabi Bank (FAB) is seeking a highly skilled Banking Operations Expert - ATM and CDM to join its team. The ideal candidate will have experience in reconciliation of ATM and CDM transactions, as well as general ledger accounts.This role involves managing the reconciliation of ATM and CDM network activity, identifying discrepancies, and...

  • Senior Officer- ATM CDM Centralized Services

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Responsible for FAB ATM& CDM Network reconciliation BAU activities outlining asbelowHandling ATM/CDMreconciliation and settlement cases by having a systematic andaccurate approach for recognizing disputes related toreconciliation of ATM/CDM accounts balancing the GL accountspromptly and investigate discrepancies of ATM & CDMShortage/Overage transactions as...

  • Senior Officer- ATM CDM Centralized Services

    2 weeks ago

    Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Responsible for FAB ATM & CDM Network reconciliation BAU activities outlining as below Handling ATM/CDM reconciliation and settlement cases by having a systematic and accurate approach for recognizing disputes related to reconciliation of ATM/CDM accounts balancing the GL accounts promptly and investigate discrepancies of ATM & CDM Shortage/Overage...

  • Senior Officer- ATM CDM Centralized Services

    1 week ago

    Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Responsible for FAB ATM & CDM Network reconciliation BAU activities outlining as below Handling ATM/CDM reconciliation and settlement cases by having a systematic and accurate approach for recognizing disputes related to reconciliation of ATM/CDM accounts balancing the GL accounts promptly and investigate discrepancies of ATM & CDM Shortage/Overage...

Technical Support Analyst, ATM'switch

1 month ago

Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

Technical Support Analyst, ATM Switch

**Role: Technical Support Analyst, ATM Switch**

**Location: Abu Dhabi**

**Role Purpose**:

- Incident Management and Escalation process.
- Provide necessary support (analysis, documents, testing) for ATM Switch and Self-Service Terminals areas' related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time.

**Key Accountabilities of the role**:
**Application Maintenance & Support**:

- up and track vendor support issues and respond to incident tickets in a timely fashion.
- Work proactively to ensure that none of the systems are out of support.

**Application management**:

- Service and Change Requests: Accountable for proper planning, tracking, update and closure of all assigned Service and Change Requests.
- Incidents and Problem Tickets: Accountable for proper planning, tracking, update, and closure of all assigned Incidents within the specified SLA. Accountable to immediately report major incidents/ systems failures along with required details, Accountable for escalating the same to Manager by any means available. Review workarounds and assess to promote an incident to problems.
- Closure of VA and PT findings: Accountable to ensure that a plan is in place to process VA Assessments/Penetration Testing wherever applicable and supervise the closure of VA/PT findings, assigned, and executed on time in order to close all the findings against the plan.
- Goals: Responsible to actively contribute in achieving team goals and take necessary action.
- Documentation Reviews (Standard, Procedure, Forms, Templates), Updates and Awareness: Accountable to review and update documents owned by him or provide valuable input to the document owner.
- Control Testing: Responsible for performing or actively participating in Control Testing, for controls owned by him or supporting other units in their control testing. Responsible to take required action to close Issues/Actions/Incidents in Arclogic that are a result of GAAR, ITCA, Control Testing, VA, Incidents, etc. Responsible to report progress on periodic basis.
- Reports: Responsible to timely provide required inputs for various reporting needs such as Daily Dashboard, GM Weekly Report, MBL, DM Weekly Report, MBR (Monthly Business Review) etc.

**Projects, Application Enhancements / BAUs**:

- Participate in defining scope, and make sure of clear Business requirements. Handle / Deliver the assigned Tasks as per the agreed-on scope and according to ADIB policy and procedure.
- Deliver the assigned Tasks on time. Prepare, Maintain and Update the required documents.

**Information Security**:

- Maintain Risk-Free and Controlled IT environment. Report any potential or actual risks or incidents affecting the security of information. 0% violation, or failure of maintaining information security.

**Application Vendor Management**:

- Ensure periodic Vendor meetings are held with proper MoM that covers discussion points, decision points and actions.
- Accountable to ensure that actions are assigned and completed as per agreed plan.

**Specialist Skills / Technical Knowledge, Technical Competencies Required for this role**:

- Communication Skills (both up and down steam)

**Previous experience**:
Job ID 300002140787642