Analyst, Technical Support
5 days ago
**Job Summary**
- Interact with users, regulators, and vendors to resolve issues and manage changes and testing.
- Coordinate with all required technology domains in the group for facilitating quicker deliveries.
- Performs a key role in managing and supporting bi-annual DR drills.
- Coordinates with MIM teams to manage and resolve incidents.
- Development background with troubleshooting skills will be preferable.
**Key Responsibilities**
**Business**
- Assistance to Support Manager Regulatory Applications.
**Processes**
**People & Talent**
- Be a good team player and work at any level assigned by the seniors.
- Reach out to seniors in case of any assistance required.
- Attend appropriate training and development identified by self or leaders.
**Risk Management**
- Manage the process of Risk recording and updating in all Risk systems, viz. M7
- Performs a key role in managing and supporting bi-annual DR drills.
- Coordinates with MIM teams to manage and resolve incidents.
**Governance**
**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Adhere to the rule, regulation and policies of all the regulators and provide utmost support on the project which is managed by them.
**Key Stakeholders**
- UAE CIO
- Business and Operations
- Regulator technical teams
**Other Responsibilities**
- Interact with users, regulators, and vendors to resolve issues and manage changes and testing.
- To coordinate with all required technology domains in the group for facilitating quicker deliveries.
**Skills and Experience**
- Troubleshooting skills
- Stakeholder management
- Change Management
- Incident Management
- Networking skills
- Skills and experience needed for the job- Proficiency in.NET, JAVA, Microsoft SQL administration and SQL scripting
- Essential Knowledge on Azure Dev OPS (ADO)
- Sound understanding of Windows server environments
- Experience with middleware channels such as MQ, FileIT, Solace or similar
- Familiar with rudimentary grasp of NW
- Technical troubleshooting and problem solving skills
- Log analysis and monitoring
- Software configuration and deployment
- SLA management with vendors
- Technical documentation preparation
**Qualifications**
- Effective communication skills, both spoken and written.
- Strong networking and relationship-building across the organization.
- Ability to influence/negotiate with multiple technology domains.
- Adaptability as evidenced by the ability to handle day-by-day work challenges confidently.
- Strong sense of accountability when resolving issues.
- Sound understanding of Banking systems and operations.
- Service quality focus for business and customers
**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
**What we offer**
**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- **Flexible working** options based around home and o
-
IT Support Analyst
1 day ago
Dubai, United Arab Emirates CharterHouse Full time**Job description**: Charterhouse is working with an international Law Firm, who is actively seeking an IT Support Analyst, to hire into their Dubai office. **About the role** As an IT Support Analyst, you will be responsible for handling all types of support requests, ensuring they are logged and actioned in a timely manner. You will be responsible for the...
-
Technical Analyst
10 hours ago
Dubai, United Arab Emirates VAM Systems Full time**Job Description** We are** currently looking for** **Technical Analyst** for our** **UAE **operations with the following **Skills** - Assist in setup and configurations of the software modules concerning Branch systems. - Coordinate activities with the Vendor regarding Change Requests, Technical Support etc. - Assist in project support activities such as...
-
IT Technical Support Associate Analyst
4 days ago
Dubai, United Arab Emirates The Cigna Group Full timeJoin our team as IT Technical Customer Support Analyst. You will be the first line of technical assistance for end-users, troubleshooting hardware, software & network issues. **Main duties and responsibilities**: - Provide technical support to onsite and remote users. - Manage / monitor IT Service Desk Incidents via call management system. - Prioritize and...
-
IT Engineering Systems Support Analyst
4 days ago
Dubai, United Arab Emirates Parsons Full time**IT Engineering Systems Support Analyst** **Dubai** Parsons is looking for an amazingly talented IT Engineering System Support Analyst to join our team! **What You'll Be Doing**: - Under direct supervision, undertakes regular technical support assignments to modify, upgrade, maintain or troubleshoot Engineering Systems (ES) software and hardware....
-
IT Technical Support
3 days ago
Dubai, United Arab Emirates K Four Technical Services LLC Full time**IT Technician Job Description Template** IT technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them. **IT Technician Responsibilities**: - Installing...
-
Support Analyst
1 week ago
Dubai, United Arab Emirates Oracle Full timeSupport Analyst-230003RY **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Oracle is the #1 global provider of business software. With a market-leading presence in over 175 countries, we may be a technology giant—but we operate with all the ingenuity of a start-up. That’s where...
-
Technical Records Analyst
4 days ago
Dubai, United Arab Emirates ZC CONSULTING, UNIPESSOAL LDA Full timeTECHNICAL RECORDS ANALYST**_Job Description:_** - _Participate in the processes related to the requirements derived from the providers of the Technical Records, which includes from ensuring compliance with the requirements, to the attention of internal and external users of said records. _ - _Participate in the development of transversal actions to the...
-
Support Analyst
5 days ago
Dubai, United Arab Emirates MRI Software Full timeFrom the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...
-
IT Technical Support
4 days ago
Dubai, United Arab Emirates Splash Software LLC Full time**Overview**: Join our team as a Technical Support and play a vital role in assisting our clients with their technical needs. In this position, you will provide expert troubleshooting, resolve technical issues, and ensure our customers experience seamless support. We’re looking for someone with strong technical knowledge, excellent communication skills,...
-
Helpdesk Support Analyst
1 day ago
Dubai, United Arab Emirates OFSS Full timeHelpdesk Support Analyst-230002S3 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Description**: What You’ll Do As a member of the Tier-1 Support Team, you will be responsible for supporting Oracle’s internal and external clients by providing outstanding customer service...
-
IT Technical Support
1 week ago
Dubai International City, United Arab Emirates Spark Golden Solution Full timeWe are looking to hire an ambitious IT expert for our open IT Technical Support position. Your job will be to provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity. **IT Technical Support...
-
Technical Support
5 days ago
Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time**Responsibilities**: - Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Speaking to customers to quickly get to the root of their problem. - Providing timely and accurate customer feedback. - Talking customers...
-
Technical Analyst
10 hours ago
Dubai, United Arab Emirates Nair System Full time**Nair Systems **is currently looking for **Technical Analyst - **AMBIT, SIGCAP, QMS, MOSAIC for our **UAE **operations with the following **Skills** - Recommends multiple technical option / solution with appropriate information for the team leaders to choose a particular option. - Make technical recommendations on Solution and systems to improve...
-
Technical Support
1 day ago
Dubai, United Arab Emirates Smart Matrix General Trading L.L.C. Full timeWe are looking for IT / Technical Support Executives for our various Projects all over UAE and GCC. Job requirement is the installation at Multiple Sites; including: - Physical Installation of Electronic Equipment - Data-Cabling & IP Network Setup - Control Software Installation & Configuration - System Testing & Adjustments - User-Training - After Sales...
-
Technical Support
5 days ago
Dubai, United Arab Emirates proteck Full timeWe are looking for a technical Support guy for our organisation. We are the leading Smart lock company in the region providing all kind of access solutions. Job Description as below. - Technical assessment of locks - Repair and reconfigure locks - installation of locks at customer places - Managing warranty and AMCs - Dealing with customers for technical...
-
Support Analyst
1 week ago
Dubai, United Arab Emirates Johnson Controls Full time**Job Details** **ShopperTrak - What do we do?** ShopperTrak provides retailers of all sizes with the technology to accurately count visitors using. This in combination with other metrics allows retailers to see the complete picture of how shoppers are behaving in stores and shopping malls. **What you will do** The Support Analyst is a key role directly...
-
Product Analyst
1 week ago
Dubai, United Arab Emirates TWIG Full timeWe are looking for a dynamic and resourceful Product Analyst with a high level of motivation and a self-starting attitude, and the ability to work with mínimal direction and supervision. **About the Role** - Drive discussions with product team and/or business partners to understand the process, the problem, and then brainstorm solution scenarios - Document...
-
Dialer Support
10 hours ago
Dubai, United Arab Emirates AL Zain Consultants Full timeSalary up to AED 15000 - Must Have 5 yrs Experience in Dialer Support Analyst position - Identify and execute intraday dialer strategy to drive contact center performance - Strong understanding of Power BI, should have been working on the it for the last 2 years - Knowledge of platforms such as Python & R Studio - Exposure to dialers will be an added...
-
Business Analyst
3 days ago
Dubai, United Arab Emirates Recruitment Technical Services Full time**Business Analyst Vacancy in Dubai.**: - **Must have experience with construction Field.**: - **Salary: AED 6000 to AED 8000** **Job Types**: Full-time, Permanent **Salary**: AED6,000.00 - AED8,000.00 per month Application Question(s): - Do you have experience as a Business Analyst with Construction Company in UAE? - How many years of experience you...
-
Configuration & Payroll Support Analyst
2 days ago
Dubai, United Arab Emirates Ebury Full timeConfiguration & Payroll Support Analyst Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Configuration & Payroll Support Analyst** Ebury Mass Payments...