Guest Relations Officer
5 months ago
**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge, Butler and Raffles Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- Prepare requisitions for amenities on a timely basis
- Participate in regular meetings for all Guest Relations team members, Butlers and Raffles Club staff to facilitate communications and smooth operations
- Adhere to OH&S policies and procedures
- Performs related duties and special projects assigned
**PERSONAL ATTRIBUTES**
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
**Qualifications**
- Degree from School for Tourism & Hotel Management
**EXPERIENCE**
- Minimum 2 years Guest Relations experience preferably in a four or five-star hotel
-
Guest Relations Officer
6 months ago
Dubai, United Arab Emirates Andaz Dubai The Palm Full timeSummary Guest Relations Officer has to efficiently balance all tasks while maintaining meaningful interactions with guests during their stay. GRO is responsible for special preparation prior to guests’ arrival according to their preferences and through continuous communication with relevant departments. On a daily basis, Guest Relations Officer is...
-
Guest Relations Officer
4 weeks ago
Dubai, United Arab Emirates Grand Hyatt Dubai Full timeSummary You will be responsible to provide an excellent and consistent level of service to your guests at the time of arrival. The Guest Relations Officer is responsible to assist the Front Office team in managing the guest relations department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing,...
-
Guest Relations Officer
2 months ago
Dubai, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Relation Officer
5 months ago
Dubai, United Arab Emirates Al Rimal Group Full timeWe are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. **Responsibilities** - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with...
-
Guest Relations Officer
4 months ago
Dubai, United Arab Emirates Apt Resources Full time**GUEST RELATIONS OFFICER**: **Job ID **:2646 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,000.00 - 3,000.00 **Other Benefits **:Accommodation, Food, Transportation, and other benefits as per the Labour Law **GCC Driving License **:No **Description: -...
-
Guest Relations Officer
7 months ago
Dubai, United Arab Emirates Anantara Full timeCompany Description Anantara Downtown Dubai Hotel invites you to an elegant sanctuary at the centre of the UAE’s most dynamic city. Choose iconic cityscape and Burj Khalifa views from spacious modern rooms and suites just moments from Dubai Mall, Dubai Fountain, Dubai Opera, and the impressive tower itself. Choose complete convenience for easy exploration...
-
Guest Relations Officer
5 months ago
Dubai, United Arab Emirates Mercure Gold Hotel Full time**Responsibilities**: - To aim high to turn Guest satisfaction into Guest enthusiasm by attending to guest request and complaints in a warm and timely manner. - Efficiently, courteously and expediently welcome, handle check in, check out and fond farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating...
-
Guest Relation Officer
5 months ago
Dubai, United Arab Emirates LEO INTERNATIONAL HRC Full time**Job description** We at **LEO International HR Consultancy** are seeking a **Guest relation officer** for our Hotels and Hospitality client in UAE. Your attention to detail and commitment to providing a pleasant environment for guests will contribute to the overall satisfaction and reputation of the property. **Responsibilities** - Review arrival lists...
-
Guest Relation Officer
5 months ago
Dubai, United Arab Emirates LUX B N B VACATION HOMES RENTAL L.L.C Full time**Description** We are looking for a Guest Relations Officer to provide high-quality service to our **_holiday home guests_**. You will go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...
-
Guest Relation Officer
5 months ago
Dubai, United Arab Emirates Connect Resources Full timeWe are looking for Guest Relations Officer (Male/Female) for one of our clients. Location: Palm Jumeirah, Dubai Working Hours: 11 + 1 Hour Break Weekly 1 day off (rotational) **Duties & Responsibilities**: - Manage internal communications with our operations team and external communications with our guests. - Learn the Ins, and Outs of your city so you can...
-
Guest Relation Officer
5 months ago
Dubai, United Arab Emirates Landmark Hotels & Suites Full time1. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time 2. Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up 3. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and...
-
Guest Relation Officer
5 months ago
Dubai, United Arab Emirates The Pink Tribe Recruitment Co. Full timeWe are hiring for a Guest Relations officer, who would be responsible for greeting staff, managing admin related roles, and staff. **Salary**: AED7,000.00 - AED10,000.00 per month
-
Guest Relations Officer
4 months ago
Dubai, United Arab Emirates EasyGo Holiday Homes Full time**ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A HOLIDAY HOMES COMPANY OR HOTEL IN DUBAI** **About EasyGo Holiday Homes**: EasyGo is one of the leading short-term companies offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai....
-
Guest Relations Officer
5 months ago
Dubai, United Arab Emirates EasyGo Holiday Homes Full time**ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A HOLIDAY HOMES COMPANY OR HOTEL IN DUBAI** **About EasyGo Holiday Homes**: EasyGo is one of the leading short-term companies offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai....
-
Guest Relation Officer
5 months ago
Dubai, United Arab Emirates Align Staffing Solutions Full time**We at Align Staffing is currently hiring for Guest Relation Officer for one of Family Entertainment Centers across UAE** **Requirements -** - Bachelor’s degree in hospitality, Communication, or related field is preferred. ( Minimum qualification High school diploma, pass certificate is a must) - Minimum of 2 years of experience in guest relations or...
-
Guest Relation Officer
5 months ago
Dubai, United Arab Emirates Stallion On Demand Labour Supply Full timeWe are hiring for **GUEST RELATION OFFICER** for Dubai Max age limit : 35 yrs Visa, Food & Accommodation provided by our company. **Salary**: Up to AED4,000.00 per month
-
Guest Relation Officer
5 months ago
Dubai, United Arab Emirates Canal Central Hotel Full timeReview guest arrival lists to offer a warm greeting. - Prepare occupancy and guests report. - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. - Gather guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction. -...
-
Guest Relations Officer
3 months ago
Dubai, United Arab Emirates Rustar Tourism Full time**Присоединяйтесь к нашей ведущей туристической компании в качестве Guest Relations Officer!** Вы увлечены предоставлением исключительного обслуживания клиентов и созданием незабываемых впечатлений для...
-
Guest Relations Officer
2 months ago
Dubai, United Arab Emirates SOFITEL Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Relation Officer
4 months ago
Dubai, United Arab Emirates Apt Resources Full time**GUEST RELATION OFFICER**: **Job ID **:948 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area AED 2,400.00 **Other Benefits **:service charge.duty meals.accommodation.transportation.uniform laundry & with other hotel benefits. **GCC Driving License **:no...