Commercial Excellence Manager

1 month ago

Dubai, United Arab Emirates Chalhoub Group Full time

**INSPIRE | EXHILARATE | DELIGHT**

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

**What you'll be doing**

The Manager of Commercial Excellence will play a pivotal role in overseeing, supporting, and coordinating all commercial and brand activities across Distributor markets in EMEA region, encompassing all Orveon brands - bareMinerals, Buxom & Laura Mercier. To proactively foster collaboration across teams

**Key areas of responsibilities include**:
**Commercial**
- Achieve business & sales objectives (Net Sales) in assigned Distributor markets through
effective management.
- Establish a clear workflow process for timely submission of forecasts and orders aligned with budgets.
- Create and monitor monthly sales report, sell-in inventory, and Distributors’ performance.
- Provide monthly market progress update reports, commentaries and propose mitigation plans of BTG (Balance to Go) for review and discussion.
- Use business analytics to understand key assigned markets indicators (Inventories, Sell In, and cost structures) to ensure healthy and sustainable growth are maintained.
- Pro-actively share trends and opportunities through market observation and data, use this to build & generate ideas to propose to BDD.
- Partner with Distributors in driving and achieving distribution expansion. Keep the distribution database updated.
- Contribute to and work collaboratively with immediate team and cross functional counterparts.
- Manage pricing, sales & ordering and registration process with Demand Planning, Customer Service Team, Legal team, resolve issues and act as a liaison between distributor partners and internal team.

**Brand Support**
- Align and collaborate with Global marketing on the individual Distributors’ Marketing Calendar and ensure timely execution.
- Cascade & adapt all brand marketing information, assets, updates, bulletins to markets in
consultation with BDD and Global Marketing.
- Align and monitor Distributors’ A&P investment is in line with brands' strategic direction.
- Collaborate with markets for strong 360 marketing plans & execution behind HERO launches in the various Channels (B&M, E-Commerce and Social Media platforms).
- Trade plans: Review, challenge and validate with markets
- Manage assortment, including phase in/out and placement of innovation orders.
- Prepare and share monthly marketing activation reports & quarterly for best practices.
- Ensure E-commerce sites, POS, Activations on the brands are updated with the latest visuals.
- Launch feedbacks: Review, challenge and validate with markets
- Coordinate PR execution between distributors & EMEA marketing: review paid collaboration and PR events requests, secure the required validations for seeding lists and compo.
- Manage with the markets the impact from launch delays and OOS (focus transfer, new creative dev, etc.)
- Creative asset requests submission and follow-up with Global team

**What you’ll need to succeed**
- Minimum **5 - 8 years **Sales & Marketing experience **managing distributors**:

- Experience working either in a regional capacity or in several different markets in the EMEA region.
- An understanding of the **Cosmetics **market would be **necessary** and experience in the **Beauty Industry**:

- Degree in Business Administration
- Ability to communicate fluently, both spoken and written English. Other languages a plus
- Excellent interpersonal s

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