Commercial Excellence Executive

2 months ago


Dubai, United Arab Emirates Aramex Full time

**Purpose of the Job**:
To manage customer data within the CRM system, implement standardized policies and procedures to maintain a healthy customer lifecycle, and support the Commercial Excellence Business Partner.

**Key Focus areas;**
- Governance of Commercial Operations.
- Assist in Analyzing and implementing Commercial Tasks.
- Providing Day to Day assistance to the Sales.
- Able to calculate and analyze profit and Loses
- Maintain CRM System.

**Key responsibilities**:

- Support all Commercial Activities, Initiatives and Campaigns
- Coordinate with Regional Commercial Team
- Ensure continuity of customer data integrity in the system
- Enhance customer satisfaction by providing timely corrective actions
- Collaborate with regional teams to align with overall strategy and share best practices.
- Collaborate cross functionally to ensure adherence to CRM and data standards to always ensure customer integrity
- Govern account opening and contracts
- Enhance customer satisfaction with timely actions.
- Maintain CRM policies and reports for customer segmentation.
- Conduct market research for customer grouping and prepare capacity/target reports.
- Able to calculate the P&L and identify Costing Factors.

**Job Responsibilities - Experience and Education**:
**Education and Experience**
- Bachelor's degree required (Engineering, PMO, or Supply Chain preferred).
- 2-5 years of relevant experience, preferably in Sales Operations or Commercial Finance.
- Experience in matrix environments and analytics preferred.

**Skills and Competencies**
- Results-oriented, customer-centric, and strong work ethic.
- Proficient in project management and cross-functional collaboration.
- Strong negotiation and influence skills with internal/external stakeholders.
- Experience in forecasting, sales force sizing, and dashboard design is a plus.
- Proficient in Microsoft Office, organized, and able to meet deadlines under pressure.
- Fluent in English; additional languages are an advantage

**Leadership Behaviors**:

- Building Outstanding Teams- Setting a clear direction- Simplification- Collaborate & break silos- Execution & Accountability- Growth mindset- Innovation- Inclusion- External focus**Skills**:



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