Learning and Development Manager
3 months ago
**Company Description**
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
**Job Description** KEY DUTIES AND RESPONSIBILITIES**
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- Training Strategy and Planning:_
- Identify the training needs of the hotel and approve with Director of Learning & Development and General Manager.
- Work with Director of Learning & Development and General Manager to create detailed annual training plan and budget.
- Work with department heads to produce an annual training plan by department.
- Coordinate and track all training being carried out in the hotel on an ongoing basis.
- Training Operations:_
- Deliver certain hotel-wide training courses for all employees.
- Train and support departmental trainers, and coordinate training delivered by department trainees.
- Lead the Orientation process for all new employees.
It is not anticipated that shift work is required in this role, however weekend work may be necessary on occasion, in order that the impact of training on the operation is minimized.
**WHAT YOU NEED TO SUCCEED IN THIS ROLE**
- A genuine interest in supporting the personal and professional development of all hotel employees.
- An affinity with people, an open, approachable, and culturally sensitive nature.
- Ability to work effectively at department head level to ensure staff are released for training attendance.
- Ability to coach people and take responsibility for developing their performance, giving feedback and guidance.
- Passion about improving customer service, focus on achieving results.
- Operational experience in any hotel function would be an advantage.
- An aptitude for and interest in learning and understanding new delivery mechanisms, including web-enabled training.
- Strong knowledge and familiarity with Microsoft Office software.
**Qualifications** Qualifications**:
- Proficiency in English and computer literate.
- Strong skills in driving for results.
- Strong interpersonal and leadership skills.
- Strong skills in people management and development.
**Experience**:
- Minimum 5 years of experience in Human Resources - Learning & Development field with international companies.
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