Call Center Supervisor

We are looking for a competent **Call center supervisor** to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. The goal is to achieve drive excellent performance from your team that will bring sustainable business growth. **Responsibilities** - Working...

Responsibilities - Assist in the formulation of targets for individuals and teams - Answer questions from staff and provide guidance and feedback - Anticipate escalation and take over calls when needed - Devise ways to optimize procedures and keep staff motivated - Measure performance with key metrics such as call abandonment, calls waiting etc. - Ensure...

**Call Center Job Description**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending...

We are looking for a call center supervisor for a reputed dermatology group in Dubai. **Salary: 10,000-12,000 AED plus premium benefits** - **Must be fluent in Arabic as high volume of calls are from Arabic speaking patients**_ Must have experience in handling hospital/clinic call center **Responsibilities**: - Manages and oversees a team of call center...

Bachelor's degree in healthcare administration, business management, or related field preferred.Previous experience in a call center environment, preferably in a medical or healthcare setting.Proven experience in a supervisory or leadership role, with strong coaching and team-building skills.Excellent communication skills, both verbal and written, with...

We are looking for a competent **Call center supervisor** to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. The goal is to achieve drive excellent performance from your team that will bring sustainable business growth. **Responsibilities** - Working...

We are looking for a **Call Center Agent (Banking Sector)** as per the below details: - Handle inbound and outbound customer calls, providing excellent service and resolving inquiries or issues in a timely manner. - Assist customers with account-related transactions, such as deposits, withdrawals, and transfers. - Provide accurate information about the...

**Job Description: Call Center/Receptionist - La Familia Medical Center** **Position**: Call Center/Receptionist **Location**: Dubai **Experience**: Medical background with Dubai healthcare experience **Responsibilities**: - Manage patient inquiries via phone, providing accurate information. - Schedule appointments and maintain organized patient...

**Job Title: Call Center Coordinator** The Call Center Coordinator is responsible for overseeing the daily operations of the call center, ensuring efficiency, productivity, and excellent customer service. They work closely with call center agents, supervisors, and other relevant departments to achieve organizational goals. **Responsibilities**: -...

Outbound Call Center Agent Philipion Only As an outbound call center agent for a medical center clinic, your primary role is to make outbound calls to patients or potential patients in order to provide information, schedule appointments, and support healthcare services. Key responsibilities: Conduct outbound calls to patients or potential patients in a...

**About the Role** **Key Responsibilities** - Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally. - Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information. -...

We are looking for a Professional, well Dressed,( Female receptionist ) Receptionist Job Responsibilities: - Serves visitors by greeting, welcoming, and directing them appropriately. - Notifies company personnel of visitor arrival. - Informs visitors by answering or referring inquiries. - Directs visitors by maintaining employee and department...

Supporting the assigned team. - Monitoring the team’s performance (Attendance, adherence, Call Quality Score, etc ) - Monitoring the advisors’ calls to ensure that they understand and comply with the company’s objectives. - Coaching team members to achieve the required performance goals. - Conducting meetings with the Call Centre Agent to review their...

**Job Title**:Call Center Representative / Brand Ambassador **Department**:Client Relation Center (CRC) **Reporting Directly to**:Supervisor/Lead Brand Ambassador **Office Address**: Business Bay - Dubai **Responsibilities**: - Handle outbound campaigns (RSVP campaigns, data cleansing campaigns, care calls etc.) - Provide expert answers to all customer...

Bachelor's degree inhealthcare administration, business management, or related fieldpreferred.Previous experience in a call centerenvironment, preferably in a medical or healthcaresetting.Proven experience in a supervisory orleadership role, with strong coaching and team-buildingskills.Excellent communication skills, bothverbal and written, with the...

**1. Call Center Operator Job Summary** 1.1. You will answer incoming calls from customers who want to place orders, respond to inquiries, process the orders into system, manage complaints, troubleshoot significant customer service problems, and provide general information about product and company. You will be a member of the primary contact team for...

Location: Dubai **Salary**: To Be Discussed Department: Customer Service Team About the Role **Job Type**: Full-time **Experience Level**: At least 2 years in a similar role **Start Date**: Available to join within one week **Work Schedule**: Work Shifts - Evenings and Weekends / Varied Hours Job Summary Key Responsibilities - Customer Service: Provide...

**Job Details**: **Brand Level (all brands)** - _ Reviews management (all online platforms & social media)_ - Monitor the reviews. - Reply to all reviews. (positive & negative) - _ Complains management (all online platforms & social media)_ - Call all customers and investigate in their case internally with operations, call center and restaurant managers. -...

We are looking for a Call Center Executive to help us supervise and manage the call center employees and activities. You will be required to oversee the happenings of the call center and ensure it is functioning at its best capacity to help our customers. You will also be required to assess performance and give feedback to better the service provided. Your...

Position: Outbound Call Center Agent Company: GSM Medical Center **Responsibilities**: **Maintain a positive and professional attitude while interacting with clients.** **Achieve and exceed set targets and goals.** **Salary**: AED 3000 plus incentives Location: Dubai, Al Rigga Algerian Mall, Office 435 **Salary**: AED3,000.00 per month Ability to...