District Manager
4 weeks ago
**Job no**: 4047201
**Location**: UAE
Dubai Head Office
**Starbucks**
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. Starbucks coffeehouses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It’s not unusual to see people coming to Starbucks to chat, meet up or even work. Starbucks is a neighborhood gathering place, a part of the daily routine - and we couldn’t be happier about it. Get to know us and you’ll see: we are so much more than what we brew. Starbucks prides itself on its people, or ‘partners’ as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.
**Role Profile**:
Responsible for managing, coaching and develop Partners. Create and be part of the overall Starbucks Experience. The District Manager is required to manage the overall operation of the Stores within the assigned district. Develop store management talent, oversee the District’s store management workforce, making management staffing decisions. Ensure District wide customer satisfaction in product quality. Responsible for managing the District’s financial performance and the safety and security of Partners. Model and act in accordance with Starbucks guiding principles.
**The below Key Performance Areas include but are not limited to**:
Drive and deliver sales performance of assigned stores and recommend and implement cost control methods across all the P&L.
- Drive and deliver sales performance of assigned stores within the District. Manage sales objectives and operational costs, in line with agreed Business plan through communication with Store Managers.
- Implement processes which clearly communicate personal responsibility at all levels for achievement of weekly/monthly sales targets.
Provide Partners with coaching, feedback and developmental opportunities to ensure effective teams.
- Provide Partners with coaching, feedback and developmental opportunities to ensure that effective teams are built in each store and across the assigned District.
- Challenge and inspire partners to achieve business results though maintaining positive and effective relationships by setting individual PDP's which motivate, and address needs and concerns.
- Demonstrate role modelling behaviour that reinforces effective management principles and practices to create and maintain a successful team of Store Managers, resulting in an environment where Partners are valued and respected.
- Liaise with the Human Resources and Partner and Asset Protection teams to ensure staffing requirements are met and operational staffing issues and disciplinary matters are addressed appropriately.
- Play an essential role in succession planning of high potential Partners through supporting and participating in training and development activities, working cohesively with Learning and Development team.
Ensure all operational policies and procedures are adhered to.
- Ensure all appropriate systems, procedures and programmes are communicated to Partners and Store Management and are complied with.
- Develop a strategic approach to operational plans for the Partners in store, managing the execution of these plans and measure the results.
- Create District implementation plans using effective quarterly calendarisation.
- Monitor and manage district wide implementation of operational requirements, store appearance, equipment and the Starbucks Experience within Store.
- Solicit customer feedback to understand customer needs and the needs of the local community.
- Ensure that all reporting processes are adhered to and Financial, calendars, SWOT, PDP’s and succession planning reports are submitted on time.
- Ensure that cash handling and banking is carried out in compliance with company policy and procedures.
Provide operational expertise to the Business across all markets whilst sharing best practice.
- Ensure Stores maximise use of space, anticipate and advise changes to layout based on sales or seasonal history.
- Determine and implement options to correct sales underperformance or to maximise sales opportunities.
- Utilize management information tools and analyse financial reports to identify and address trends and issues in district performance. This is achieved through monitoring daily, weekly, monthly and quarterly financial P&L accounts.
- Provide operational expertise to the Business across all other districts within the Middle East, sharing Best Practice through effective meeting structure.
- Access internal and external resources to support district business requirements, HR, L&D, Marketing, Partner and Asset Protection, Finance, Property and Store
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