Reservation Supervisor

1 month ago


Dubai, United Arab Emirates Shangri-La Hotels Full time

Shangri-La Hotel, Dubai

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.

The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort. The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.

**As Reservations Supervisor, we rely on you to**:
Review task process and colleagues productivity to ensure that work standards are consistently met
Guide and supervise Reservations Agent in the daily task to ensure a consistently high quality of work
Provide hands-on training for colleagues on a continuous basis
Monitor group reservations activities and cut-off schedules
Handle special projects delegated by the Manager

**We are looking for someone who is**:
Experienced in 5 star luxury hotels in a similar role
Service oriented, a team player and with passion to deliver excellent guest experience
Advanced user of Microsoft Office suite and familiar with Opera PMS system
A good communicator and possesses excellent organizational skills



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