Client Services Executive

7 days ago


Abu Dhabi, United Arab Emirates Steps Communications Full time

**Responsibilities**:

- Compile and update necessary documents and contracts.
- Coordinate the tender process within the tender team, set deadlines and responsibilities.
- Communicate with clients on the tender process.
- Prepare presentation materials.
- Gather meeting notes and input them into client files.
- Ensuring a positive and professional client service experience.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Keep records of Client interactions, process customer accounts and file documents.
- Obtain and process all client information and transactions.
- Create new accounts and maintain client portfolios.
- Perform administrative and clerical duties as necessary.
- Organize, scan, and maintain all paper/electronic Client Files.
- Assist the portfolio management or marketing department as needed.
- Prepare all account paperwork and check pending account maintenance items.

**Job Specification**

**Communication Skills**: Strong written and verbal communication skills to clearly convey information, resolve issues, and maintain positive client relationships.

**Problem-Solving Ability**: Ability to quickly analyse problems, identify solutions, and ensure client satisfaction.

**Customer-Centric Approach**: A strong focus on providing exceptional customer service and ensuring that client needs are met.

**Time Management**: Effective time management skills to handle multiple client accounts and tasks concurrently.

**Technical Proficiency**:

- Familiarity with CRM software, MS Office Suite, and other client management tools.
- High school diploma or equivalent; associate or bachelor's degree in business, finance, or related field preferred.
- Experience as a Client Services Associate or other administrative role in the financial industry a plus.
- Proficient in Microsoft Office (PowerPoint, Excel, Word)
- Strong communication and organizational skills.
- Exceptional customer service skills.

Arabic Female required

Own Visa

Pay: AED3,500.00 - AED4,000.00 per month

**Language**:

- arabic (preferred)

Application Deadline: 14/01/2025



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