Client Servicing Manager
4 days ago
We are looking for a skilled Client Servicing Manager Person to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.
**Responsibilities**
- Generation on new business (Closing the potential clients with meetings and negotiations)
- Understanding the client requirements and handling the client Queries
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Serve as the link of communication between key customers and internal teams
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Reviewing the deliverables promised to the client with the person responsible from the team every Monday, Wednesday, Friday
- Quality check on the work performed by the team
- Suggesting improvement strategies to the team which should be communicated through mail as well with cc to reporting manager.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Management strategy and execution to support growth of agency, client accounts, and teams at The Marcom Avenue.
- Performance coaching and training: Regular, structured, one-on-one meetings to
- Help individuals improve their capabilities, get the help they need, and strategically
- Align to the agency’s value proposition
- Participate in the development of systems that allow teams to demonstrate clear and
- Measurable value to client relationships.
- Play a role in speaking to clients, understanding needs, and getting everyone on the same page
- Providing coaching and standardized training for teams (to be determined based on your capabilities)
- Understand and track project scope in order to achieve agency growth
- Coordinate performance review process: people, teams, projects
**Skills required to be a part of our Team**
- A flexible approach when working in a team
- Excellent communication skills in order to interpret and negotiate briefs with Team Members
- Good presentation skills and the confidence to explain and discuss ideas with Team Members
- Time management skills and the ability to cope with several projects at a time
- Being open to feedback and willing to make changes to your decisions
- Effective networking skills to build contacts
**Salary**: AED7,000.00 - AED8,000.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
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