Junior IT Support

2 weeks ago


Abu Dhabi, United Arab Emirates TranspoGroup Full time

**Job Summary**:
Job responsibilities are as mentioned below but not limited to;
- Provide level 1 IT support to the users in all corporate as well as site offices. On site and remote support as per the nature of issue or task.
- Provide support to the users to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong user relationships.
- Escalate Level 2 issues and follow instructions and tasks assigned by senior IT personnel.
- Determining the best solution based on the issue and details provided by users.

**Roles and Responsibilities**:

- Ensure that the operations and network services meet the performance SLA targets of the IT division.
- Assist in developing and enforcing operational desktop standard configurations, documentation, and procedures.
- Assist in managing the complete lifecycle of end-user technology assets from acquisition to disposal of hardware (laptops, desktop computers, monitors, printers, etc.), software, and telecom elements in coordination with corporate procurement.
- User level administration in Active Directory, Office 365, and other software.
- Pass on any feedback or suggestions from users to the IT Management, and record events along with their resolutions in logs.
- Follow-up and update user request, status and information.
- Identify and suggest possible improvements to procedures in IT infrastructure.

**Capabilities / Skills**:

- 3-5+ years of experience in an IT Support related position and experience in computer hardware and software installation and trouble shooting.
- Proven experience as a help desk technician or other user support role.
- Good understanding of computer systems, mobile devices, and other tech products, along with a wide range of LAN/WLAN and telephony expertise, particularly focusing both on-premises and cloud based file servers, data backups, switches, firewall and VPN technologies.
- Knowledge of IT Service Desk procedures, anti-virus, security systems and backup systems.
- Thorough understanding of ITIL or similar service delivery systems.

**Interpersonal Skills**:

- Strong analytical skills.
- Technical and non-technical communication skills.
- Ability to establish user trust and confidence.
- User-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field.

**Salary**: Up to AED3,500.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- IT Support: 3 years (preferred)

**Language**:

- English (preferred)

License/Certification:

- Microsoft certification (preferred)

Application Deadline: 01/04/2024


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