Junior IT Support

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al Rumaithy Establishment Full time

Responsibilities:

  • Provide technical support to end-users on hardware, software, and network-related issues.
  • Troubleshoot and resolve technical problems in a timely and efficient manner.
  • Set up new users' accounts and profiles and assist with onboarding processes.
  • Train users on basic computer and software usage.
  • Monitor system performance and troubleshoot issues as needed.
  • Maintain inventory of hardware and software and keep track of licenses and warranties.
  • Collaborate with the I.T. team to implement new technologies and upgrades.
  • Document and maintain technical procedures and guidelines.
  • Keep up-to-date with new technologies and industry developments.

REQUIREMENTS:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
2. 1-2 years of experience in a technical support role.

  • Experience with troubleshooting and resolving technical issues.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Good problem-solving and analytical skills.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize tasks effectively.
  • Knowledge of networking and database management is a plus.
  • Certifications such as Microsoft Certified Professional (MCP) are preferred.
  • Basic knowledge of Adobe Photoshop, Adobe Illustrator, and Adobe Premier (or similar).
  • Handle all company-owned domains and domain configurations.

Job Types:
Full-time, Fresher

Salary:
AED2, AED4,000.00 per month

Application Question(s):

  • Are you proficient in the diagnosis and repair of hardware related issues?
  • Do you hold a bachelor's degree in computer science, Information Technology, or a related field?

Education:

  • Bachelor's (required)

Experience:

  • IT Support: 1 year (preferred)

Language:

  • Arabic (preferred)

License/Certification:

  • Driver's License (preferred)

Ability to Commute:

  • Abu Dhabi (required)

Ability to Relocate:

  • Abu Dhabi: Relocate before starting work (required)
Expected Start Date: 01/01/2024

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