Operations Manager for Laptop Refurbishment

3 weeks ago


Sharjah, United Arab Emirates YesaAgain FZC Full time

**Job Description: Operations Manager at YesAgain**

**Position Title**: Operations Manager
**Location**: Sharjah Airport Free Zone (SAIF Zone), UAE
**Company**: YesAgain

**About YesAgain**

YesAgain is a global leader in sustainable technology refurbishment, specializing in Apple MacBooks and other electronic devices. Operating from the Sharjah Airport Free Zone, our UAE facility is a hub for high-volume, high-quality refurbishment. With a team of nearly 200 people across five specialized departments, we handle e-commerce orders for our UK and French companies, ensuring exceptional quality and timely delivery. YesAgain is committed to setting the industry benchmark for sustainability and operational excellence.

**Role Overview**

**Key Responsibilities**
- **Operational Efficiency**:

- Oversee all operations in the Sharjah facility, ensuring workflows across technical repairs, cosmetic repairs, screen repairs, and final assembly are optimized to meet and exceed production targets.
- Continuously analyze and refine processes to increase efficiency and productivity.
- **Team Management**:

- Lead a team of nearly 200 employees across five departments, providing clear guidance and support.
- Foster a collaborative work environment, ensuring alignment across all teams to achieve monthly production goals.
- **Quality Assurance**:

- Ensure all refurbished products meet YesAgain’s stringent quality standards, with a focus on minimizing defects and returns.
- Implement SOPs, checklists, and quality control measures to standardize and maintain product quality.
- **Communication and Collaboration**:

- Act as the key point of contact between the Sharjah facility and the UK and French teams, ensuring clear communication and smooth coordination for e-commerce orders.
- Regularly update the CEO and COO on operational progress, challenges, and improvements.
- **Production Management**:

- Manage the production and refurbishment of over 10,000 laptops per month, addressing bottlenecks and ensuring deadlines are met.
- Coordinate with the Goods-In team for inventory management, grading, and allocation to the appropriate departments.
- **Supply Chain and Inventory**:

- Ensure the timely availability of spare parts and materials to support uninterrupted production.
- Monitor stock levels and liaise with suppliers to maintain a steady flow of resources.
- **Performance Monitoring**:

- Track KPIs to measure team efficiency, production output, and product quality.
- Generate reports to provide actionable insights for continuous improvement.
- **Compliance and Safety**:

- Ensure adherence to workplace safety standards and industry regulations.
- Promote a culture of safety and sustainability across all operations.

**Qualifications and Skills**
- Bachelor’s degree in Operations Management, Business Administration, or a related field; MBA is a plus.
- At least 5 years of experience in operations management, preferably in manufacturing, refurbishment, or a related field.
- Proven track record in managing large teams and meeting high-volume production targets.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in operational tools and software (e.g., Airtable, ERP systems).
- Experience with cross-border collaboration and communication.



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