Reservations Agent at Intercontinental Dubai Marina
2 weeks ago
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join **InterContinental Dubai Marina** as **Reservations Agent**.
InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence.
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
Your role will be including but not limited to,
- Assist guests in making reservations, taking into account their preferences and special requests.
- Process reservation requests promptly and accurately, entering details into the hotel's reservation system.
- Confirm reservations with guests and provide them with booking confirmation numbers.
- Maintain up-to-date knowledge of room types, rates, and promotional offers to effectively upsell and maximize revenue.
- Coordinate with other hotel departments to ensure guest needs and preferences are met, including special requests and room assignments.
- Handle reservation modifications and cancellations according to hotel policies and procedures.
- Provide excellent customer service by addressing guest inquiries, concerns, and complaints in a timely and professional manner.
- Generate reports and maintain accurate records of reservation transactions and guest interactions.
- Assist in the development and improvement of efficiency and guest satisfaction.
- Provide prompt and efficient service while maintaining the hotels brand standards.
Ideally, you'll have some or all the following qualifications and experience we're looking for,
- Previous experience in a reservation or customer service role, preferably in the hospitality industry.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong attention to detail and accuracy, with the ability to multitask and prioritize in a fast-paced environment.
- Proficiency in computer systems and reservation software, with the ability to learn new programs quickly.
- Ability to work independently as well as part of a team, with a proactive and positive attitude.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Strong interpersonal skills and excellent command of written and spoken English.
- Knowledge of OPERA system is preferred.
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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