Cluster Reservations Agent

1 week ago

Dubai, Dubai, United Arab Emirates InterContinental Full time
Do you see yourself as a Cluster Reservations Agent for InterContinental Hotels Group Dubai Festival City?

The InterContinental Hotels Group properties in Dubai Festival City consist of four hotel brands.

These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites.

In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities.

We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one.

We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day

  • Sell the InterContinental Hotels Group products and services using upselling and suggestive selling techniques
  • Promote the Hotel's (and IHG DFC generally) products and services
  • Maintain a high level of product and service knowledge about all IHG DFC Hotels in your region
  • Develop and maintain a regular pattern of sales calls
  • Process amendments to reservations such as extensions, early departures, etc.
  • Record special billing arrangements for groups and conventions
  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
  • Maintain knowledge of special rates/ offers/ promotions
  • Monitor reservation levels and inform Managers of current and future occupancy rates
  • Prepare reports as requested (eg: to travel agents, business houses, F&B, Daily pick up etc.)
  • Prepare reservation sales reports
  • Monitoring Web-Supplier extranet and matching all the upcoming booking with opera PMS
  • Following up on traces on daily basis
  • Preparing no show and cancellation on daily basis
  • Charging prepaid booking at the time of reservations with secure pay or manual
  • Performing on daily basis profile check for upcoming arrivals
What we need from you

  • Minimum 1 year of front office or reservations experience
  • Intermediate knowledge of Microsoft Office
  • Advanced in writing and speaking English
  • Knowledge of Opera is desirable
  • Knowledge of Arabic language desired
  • Ability to work both independently and within a team environment
  • Ability to lead and motivate team members
What you can expect from us


We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?


As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.

We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.

We create inspiring experiences for those seeking a richer perspective on the world.

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today.

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