Front Office Supervisor

1 week ago


Dubai, United Arab Emirates Hatta Adventures LLC Full time

Role: Front Office Supervisor

Location: Hatta, Dubai (Near Oman border)

Salary + Benefits (Accommodation, Food, Transportation)

**Job Description**:

- Ensure Outstanding customer care at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Adhere to company credit limit / floor limit policies.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Ensure Front office log book and hotel log book is always updated and actioned upon.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to Security & Manager.
- Takes responsibility in the absence of the Duty Manager / Front office manager.
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

**Salary**: AED1,600.00 - AED2,000.00 per month

Application Question(s):

- how many years of experience as a Front Office Supervisor?
- Are you willing to relocate to Hatta, Dubai (Near Oman border)?
- Are you able to join Immediately?


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