Room Reservations Agent
5 months ago
**An Exhilarating Opportunity**
Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.
Join the FIVE Tribe - and Get Ready to Make Waves.
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Reservations Team as a Room Reservations Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights
**What We’re Looking For**
- A proven track record of 1-2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
- Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- An elevated and energetic Conversationalist, engaging Guests with lively discussions.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
- Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
- Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- A hands-on attitude, fueled by a ‘Can-Do’ Spirit.
**Key Responsibilities**
- Acts as the Initial Touch Point for Room Reservations within the Group, promptly and professionally handling all requests with ‘FIVE-Styled’ Flair.
- Engages with Guests in a highly professional manner, ensuring all Reservations are Meticulously handled to exceed Guest Expectations.
- Delivers Prompt and Efficient Service, reflecting the Award-Winning ‘Vibe at FIVE.’
- Cultivates exceptional Guest Telephone Skills, Adeptly promoting the Hotel with every interaction.
- Fields internal and external Calls with Finesse, ensuring Positive Outcomes for all Guest Queries and Reservation Requests.
- Promptly and accurately Accepts and Delivers Messages for Guests and Management, maintaining the Highest Standards of Communication.
- Ensures Wake-Up Calls are executed Flawlessly, offering Guests a Rejuvenating start to their day.
- Handles Emergency Calls with Precision, providing comprehensive and accurate information to ensure Guest Safety and Satisfaction.
- Swiftly Converts inquiries into contracted business, showcasing Sensational Negotiation Skills.
- Negotiates alternative rates with callers exhibiting resistance, crafting Bespoke Solutions for every Guest.
- Utilises exceptional Communication Skills to negotiate and present ‘FIVE-Star’ rates.
- Identifies Lucrative Sales Opportunities across Diverse Clientele, from individuals to corporate accounts and beyond.
- Possesses comprehensive Knowledge of all Business Segments and Reservations Department Tasks, aligning seamlessly with FIVE's boundary-breaking standards.
- Handles Guest Queries across various channels with Agility and Finesse, always striving to Exceed Expectations.
- Showcases in-depth Knowledge of Hotel Facilities and Promotions, utilising Bold Upselling techniques to enhance the Guest Experience.
- Participates actively in weekly and monthly Department Meetings, contributing to the buzzing and dynamic ‘Vide at FIVE.’
- Hosts Client Dinners and Engages in client Entertainment Activities as needed, ensuring a ‘FIVE-Star’ experience for Guests.
- Performs Daily Reservations Tasks with Flair, embracing every opportunity to Elevate the Guest Experience.
- Completes all Designated Training Promptly, demonstrating a Commitment to Continuous Improvement.
**The Team**
**Sustainable Indulgence at
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