Assistant Manager Front Office

2 weeks ago


Jumeirah, United Arab Emirates Trisixnine FZE Full time

Job Title: Assistant Manager - Front Office

Location: Dubai, Jumeirah

Job Summary:
Key Responsibilities:

- Assist the Front Office Manager in daily operations, including check-in/check-out procedures, guest inquiries, and resolution of guest issues.
- Supervise the Front Desk team to ensure efficiency and adherence to established standards.
- Train, motivate, and mentor Front Office staff to deliver exceptional service and maintain a positive work environment.
- Monitor and evaluate guest satisfaction levels, implementing improvements where necessary.
- Oversee room allocations, ensuring accurate and timely room assignments.
- Collaborate with other departments to ensure seamless communication and guest satisfaction.
- Handle escalated guest complaints and provide appropriate solutions.
- Assist in the preparation of departmental budgets and manage expenses effectively.
- Maintain a thorough understanding of hotel facilities, services, and local attractions to provide guests with relevant information.
- Uphold grooming standards and ensure that all Front Office staff maintain a professional appearance at all times.

Qualifications and Skills:

- Bachelor's degree in Hospitality Management or related field preferred.
- Previous experience in Front Office operations, with at least 2 years in a supervisory role.
- Exceptional communication and interpersonal skills.
- Strong leadership abilities and a proactive approach to problem-solving.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in hotel management software (e.g., Opera) is highly desirable.
- Fluent in English; knowledge of additional languages is a plus.

Grooming Standards:
Female Staff:

- Neat and professional hairstyle.
- Light makeup, if desired, should be subtle and enhance natural features.
- Clean and well-manicured nails.
- Uniforms to be worn as per hotel standards, neat and pressed.

Male Staff:

- Well-groomed hair, trimmed neatly.
- Clean-shaven or well-maintained facial hair.
- Neatly trimmed nails.
- Uniforms to be worn as per hotel standards, neat and pressed.

Accommodation and Visa:

- Staff accommodation will be provided as per company policy.
- Visa sponsorship will be arranged in compliance with UAE laws and regulations.

**Benefits**:

- Competitive salary package commensurate with experience and qualifications.
- Health insurance coverage as per UAE labor laws.
- Annual leave entitlement as per company policy.
- Training and development opportunities for career advancement.
- Employee discounts on hotel services and facilities.

Note: The above job description is intended to outline the general nature and level of work to be performed by employees in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Pay: AED10,000.00 - AED12,000.00 per month

**Experience**:

- hotel: 2 years (required)
- assistant manager: 2 years (required)


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