Shift Leader

6 months ago

Jumeirah, United Arab Emirates PULLMAN Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
First impressions are everything As a Front Office Shift Leader, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Reliable and engaging. As a Front Office Shift Leader, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

**What you will be doing**:

- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Assists the Duty Manager in controlling and maintaining records with regard to staffing overtime, vacations, and holidays days.
- Reports all operation defects and guest related complaints / comments daily to the Room Divisions Manager in the absence of the Duty Manager.
- Ensures training and inter-departmental cross training is carried out efficiently within the department and reports all findings to the Assistant FOM/Director of Front office.

**Qualifications**:
**Your experience and skills include**:

- Service focused personality is essential; experience is required.
- Opera or a related system proficient
- Fluency in English; Arabic language is a plus

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