Customers Happiness Admin
5 months ago
Job Description
Minimum Qualification
- درجة البكالوريوس في إدارة الأعمال أو الاتصالات أو مجال ذي صلة. - يفضل2-5 سنوات من الخبرة في بيئة مركز الاتصال، مع سنة واحدة على الأقل في دور إشرافي. - مهارات قيادية وإدارة فريق قوية. - مهارات تواصل شفهية وكتابية ممتازة. - إتقان استخدام برامج وأدوات مركز الاتصال. - القدرة على التعامل مع المواقف المجهدة وحل النزاعات بفعالية. - قدرات قوية في حل المشكلات واتخاذ القرارات. - مهارات تنظيم وإدارة الوقت ممتازة. - معرفة بمبادئ وممارسات خدمة العملاء. - Bachelor’s degree in Business Administration, Communications, or a related field. - Preferred 2-5 years of experience in a contact center environment, with at least 1 year in a supervisory role. - Strong leadership and team management skills. - Excellent verbal and written communication skills. - Proficient in using contact center software and tools. - Ability to handle stressful situations and resolve conflicts effectively. - Strong problem-solving and decision-making abilities. - Excellent organizational and time management skills. - Knowledge of customer service principles and practices.
Preferred Qualification
- خبرة في بيئة مركز الاتصال. - معرفة بأنظمة إدارة علاقات العملاء (CRM) وأدوات تحليل البيانات. - القدرة على التحدث بلغتين تعتبر ميزة إضافية. - Experience in a contact center environment. - Knowledge of CRM systems and data analysis tools. - Bilingual abilities are a plus.
Expected Skills
- مهارات القيادة: إثبات القدرة على قيادة وتدريب وتطوير الفريق. - مهارات التواصل: قدرات ممتازة في التواصل الشفهي والكتابي. - الكفاءة التقنية: إتقان استخدام برامج مركز الاتصال وأنظمة إدارة علاقات العملاء (CRM) وأدوات تحليل البيانات. - خدمة العملاء: فهم قوي لمبادئ وممارسات خدمة العملاء. - حل المشكلات: فعال في تحديد المشكلات وتنفيذ الحلول. - مهارات التنظيم: القدرة على إدارة مهام وأولويات متعددة بكفاءة. - المهارات التحليلية: القدرة على تحليل مقاييس مركز الاتصال وإعداد تقارير الأداء. - حل النزاعات: مهارات في التعامل مع المشكلات المتصاعدة للعملاء وحل النزاعات. - القدرة على التكيف: القدرة على التكيف مع احتياجات العمل المتغيرة والبيئات المتنوعة. - Leadership Skills: Proven ability to lead, coach, and develop a team. - Communication Skills: Excellent verbal and written communication abilities. - Technical Proficiency: Proficient in contact center software, CRM systems, and data analysis tools. - Customer Service: Strong understanding of customer service principles and practices. - Problem-Solving: Effective at identifying issues and implementing solutions. - Organizational Skills: Ability to manage multiple tasks and priorities efficiently. - Analytical Skills: Ability to analyze contact center metrics and prepare performance reports. - Conflict Resolution: Skilled in handling escalated customer issues and resolving conflicts. - Adaptability: Ability to adapt to changing business needs and environments.
26/08/2024
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