Application Support Officer

8 months ago


Dubai, United Arab Emirates ZC CONSULTING, UNIPESSOAL LDA Full time

Application Support Officer**_Job Description:_**
- _Analyze and qualify user support requests: request, incident, or problem;_
- _Troubleshoot and track issues and incidents escalated to you;_
- _Assist our customers’ users in resolving incidents and problems they may encounter;_
- _Collect and maintain a knowledge base on incidents and problems encountered;_
- _Make a report of its activity and be force of proposal on possible improvements to be made;_
- _Anticipate the malfunctions that may occur;_
- _Update documentation systems._

**_Job Requirements:_**
- _Certified knowledge of IT processes. ITIL certification would be an asset;_
- About Company:_
- We assist clients from various industries in meeting their staffing requirements by connecting them with talented individuals._


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