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Digtal & Ebiz Application Support
3 weeks ago
**Join our Team**:
**About this opportunity**
We are now looking for a Digital and E-Biz Application Support. This job role is responsible for driving team, hands on technical work and mentoring, monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
**What you will do**
**Performance Management**
- Maintain production system & ensuring its performance and stability.
- Evaluate performance on day-to-day basis and raise any issues with performance teams.
- Manage Escalations on performance Issues.
**Defect & Problem Management**:
- Manage & Solve:L1 Issues, Development / Desing Defect (In co-ordination with Development & Desing partner),
- Product Issues (in co-ordination with 3rd party vendors)
- Responsible for L2 analysis by analyzing system log, Database, heap dump, thread dumps, PCAP files to trace IT & network defects issues.
- Responsible for driving E2E investigation with 3rd party vendors.
- Reporting of defect status in form of reports
**Incident Management**:
- Responsible for Driving E2E closure of any E-business / Digital channel related Incidents
- Work in tandem with Incident Management for closure of Issues.
**Release Management**:
- Design Review, Test case validation & Deployment of CRs on production environments
- Ensure production sanity by solving post deployment issues.
- Application patch deployments, security Vulnerability review and fix support PCI/DSS compliance & Certificate management
**You will bring**
- Education: Graduate in Computer Science or similar
- Experience: 8-12 years into Oracle WebCenter sites & WebLogic Application Server
- Leadership:
- Minimum 3-5 years of team leader experience ( 5 to 10 resources )
- Sound understanding on Mobile Application generic & Technical architecture including business & payment flows.
- Should include understanding on Messaging Bus Interactions (Webservice & Queue based) in typical 3 tier architecture.
**Excellent Understanding & Hands-on**
- Oracle LDAP, SOAP, JSON, XML interfaces
- JMS architecture, JBOSS, TOMCAT, APACHE web servers, OpenShift Platform, ELK
- Oracle & SQL including PL/ SQL, Shell Scripting & Perl Scripting
- Good to have knowledge on ITIL.
- Should be willing to work in 24*7 environment
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
**Primary country and city**: United Arab Emirates (AE) || Dubai
**Job details**: Technical Authority Expert
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