Lead Hostess

3 months ago


Dubai, United Arab Emirates Food Nation Catering Services L.L.C Full time

**Job Overview**:
The Lead Hostess/Team Leader will be responsible for delivering an exceptional dining experience to VIP clients in a fine dining setting. This role requires a blend of leadership, service excellence, and fine dining expertise to ensure a seamless and luxurious experience for all guests.

**Key Responsibilities**:
**Guest Relations**:

- Warmly greet VIP guests upon arrival, ensuring a personalized and sophisticated welcome.
- Engage with guests to understand their preferences and special requests, ensuring these are met to the highest standard.
- Handle guest complaints and issues with discretion and professionalism, striving for a resolution that exceeds expectations.

**Service Setup and Management**:

- Oversee the setup and presentation of the dining area, ensuring it meets the high standards expected by VIP clients.
- Coordinate with kitchen and service staff to ensure smooth and timely service.
- Manage daily operations, including guest seating, table assignments, and service flow, to maintain an exceptional dining environment.

**Team Leadership**:

- Lead, train, and motivate the team to provide outstanding service and maintain high standards of hospitality.
- Develop and implement training programs to enhance team performance and service quality.
- Schedule and manage staff shifts to ensure optimal coverage and service levels.

**Communication and Coordination**:

- Exhibit excellent written and verbal communication skills to effectively interact with guests, team members, and other departments.
- Ensure clear and efficient communication between the front of house and kitchen staff to address and fulfill guest requests promptly.

**Problem Solving**:

- Proactively identify and resolve any issues that may arise during service, ensuring mínimal disruption to the guest experience.
- Implement solutions to improve service efficiency and guest satisfaction based on feedback and observations.

**Operational Excellence**:

- Maintain a high level of cleanliness and organization in the dining area.
- Monitor and enforce compliance with health and safety regulations and company standards.

**Qualifications**:
**Education**: High school diploma or equivalent; degree in Hospitality or related field preferred.

**Experience**: Minimum of 3 years of experience in a restaurant or fine dining environment, with at least 1 year in a supervisory or leadership role.

**Skills**:

- Demonstrated expertise in fine dining service and standards.
- Excellent interpersonal and communication skills, both written and oral.
- Strong leadership abilities and experience in managing a team.
- Exceptional problem-solving skills and a proactive approach to service.

**Personal Attributes**:

- Strong attention to detail and a commitment to delivering a superior guest experience.
- Ability to remain calm and composed under pressure.
- Professional demeanor with a polished appearance and demeanor.

Pay: Up to AED5,000.00 per month

**Experience**:

- Supervisory: 3 years (required)
- Fine dining / Hotel: 3 years (required)

**Location**:

- Dubai (required)

Application Deadline: 27/09/2024


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