Airport Services Supervisor

2 weeks ago


UAE, United Arab Emirates flydubai Full time

Airport Services Supervisor - 24000164
- United Arab Emirates- Closing Date: Apr 29th 2024**KEY ACCOUNTABILITIES**
- Key Activities_

1. Organise allocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis and provide briefings on a shift by shift basis.
- 2. Set up check-in area and ensure correct allocation of desks, manpower and other resources, monitoring activities of FZ and Ground Handling Agents (GHA).
- 3. Monitor passenger flow and queue times providing assistance and adjusting desk allocation as required, including liaison with immigration, Security and DA terminal management.
- 4. Monitor assigned area of passenger and ramp handling to achieve and maintain the highest customer service standards at check-in/boarding gate/ramp and arrivals.
- 5. Ensure proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements.
- 6. Provide assistance and information to passengers and stakeholders as necessary.
- 7. Liaise with NCC and GHA and organise staff to ensure timely commencement and close out of boarding process.
- 8. Assist passenger progress through security, immigration and transfer areas and assist with baggage and flight connections.
- 9. Ensure safe passenger embarkation and disembarkation processes and monitor turn-round handling and baggage handling activities within company/regulatory safety and security regulations.
- 10. Assist passenger arrivals and baggage reclaim process and offer any assistance as necessary.
- 11. Check post-flight documents, telex, prepare reports and check sheet for accounting purposes.
- 12. Monitor Service Partners/Providers performance against flydubai’s SLAs and ensure they are adhering to safety and security regulations and to flydubai processes and procedures.
- 13. Liaise with all stakeholders and assist passengers in case of delays or disruption.
- 14. Monitor, examine/investigate and report any discrepancies, irregularities or operational problems (e.g. delays) in day to day activities and identify & implement solutions.
- 15. Reply to queries from other stations, Handling Agents and Govt. Authorities.
- 16. Coach and mentor junior staff appropriately - leading by example
- 17. Control all ground handling costs to ensure FZ operations are managed in the most cost-efficient way.

**Qualifications**:
**MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS**
- Minimum Qualification_
- University Degree or equivalent
- Experience_
- 5+ years’ experience in a customer service related role.
- 3+ years of experience in airline passenger and baggage handling.
- Additional Requirements_
- Excellent interpersonal and customer service skills.
- Excellent written and verbal command of the English Language.

**CORE COMPETENCIES**
- Customer Focus
- Team work
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience and Flexibility (Can do attitude)



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