Advertising Agency Operations Coordinator

2 weeks ago

Dubai, United Arab Emirates Grafiqberry Full time

Abu Dhabi based Advertising & Design Agency is looking for an OPERATIONS COORDINATOR (ADVERTISING AGENCY ) with 4-5 years of experience to join our team, who is currently residing in UAE.

If you’re ready to be a part of our exciting journey and join us as we grow,

Job description:
**Service Knowledge**: Stay updated on our services and industry trends to effectively communicate benefits to clients.

**Sales Presentations**: Deliver compelling sales pitches to potential and existing clients, showcasing the value of our solutions.

**Quoting and Proposal**: Prepare accurate quotes and proposals based on client needs, ensuring clarity on pricing and deliverables. Secure competitive quotes from suppliers for outsourced jobs.

**Negotiation**: Engage in negotiations to close deals, ensuring mutually beneficial agreements for clients and suppliers.

**Customer Service**: Address customer inquiries and concerns promptly, ensuring high levels of customer satisfaction. Interact with existing clients, walk-in customers, and potential clients to convert the leads into business.

**Coordination**:
Internal Team:

- Serve as the assistant manager, overseeing the company's operations.
- Schedule daily tasks in collaboration with the creative team coordinator, ensuring timely delivery of projects. Monitor job progress, aligning with design team schedules and client deadlines.
- Coordinate daily activities (collection, delivery, site visits, installations, etc.) with the operations executive.
- Address and resolve job-related issues by liaising with the design and operations team.

Clients:

- Facilitate communication between clients and internal teams to ensure timely project processing and completion.
- Address client complaints and job-related concerns, implementing corrective actions to maintain smooth operations.
- Attend sales meetings, site visits, and installation coordination efforts.
- Follow up on sales and payments, ensuring timely transactions.
- Gather information about new requirements, complaints, and necessary rectifications.

Suppliers:

- Collaborate with suppliers for delivery, installation, and quality assurance processes.
- Ensure competitive rates and job fulfillment, following up on ongoing and pending projects for timely completion.

**Reporting**:

- Maintain detailed records of sales and operational activities, customer interactions, and sales forecasts.
- Provide regular reports to management, offering insights into the company's performance and areas for improvement.

**Qualifications/Required Skills**:
Experience: 4-5 years of proven track record in B2B sales/operations within the printing, advertising, and creative agency sectors is a must.

Communication Skills: Exceptional verbal and written communication abilities.

Customer Focus: Strong dedication to customer satisfaction, skilled in building and nurturing relationships.

Results-Driven: Demonstrated ability to meet or exceed company sales targets consistently.

Technical Knowledge: Proficiency in various advertising, and printing techniques (offset, digital, and large formats), materials, processes, and design (graphics and web).

Negotiation Expertise: Effective negotiation skills, capable of devising mutually beneficial solutions.

Adaptability: Ability to thrive in a dynamic and evolving industry.

Team Collaboration: Collaborative mindset, capable of working efficiently with colleagues from diverse departments.

Driver's License: Preferably possess a valid UAE driver's license.

**Job Types**: Full-time, Permanent

**Salary**: AED4,500.00 - AED5,500.00 per month

Application Question(s):

- Do you have 4-5 years of experience in Advertising, Design, and Printing Industry?

License/Certification:

- UAE driving license? (preferred)

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