Customer Service Executive
6 months ago
Key Responsibilities
- Greet patients warmly, answer inquiries, and provide information about services and treatments.
- Schedule, confirm, and manage patient appointments using clinic management software.
- Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with data protection regulations.
- Assist with billing processes, including taking payments, processing insurance claims, and addressing billing inquiries.
- Assist in maintaining a clean and organized reception area, and support clinical staff as needed.
- Address patient feedback and complaints, resolving or escalating issues to the appropriate team members.
- Inform patients about ongoing promotions, new services, and skincare products available at the clinic.
- Conduct follow-up calls or messages to ensure patient satisfaction and gather feedback on services received.
Pay: AED6,000.00 per month
**Experience**:
- Customer Service: 1 year (preferred)
- Healthcare: 1 year (preferred)
**Language**:
- Arabic (preferred)
- English (preferred)
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