Store Manager

1 week ago

UAE, United Arab Emirates Homecentre UAE Full time

The Store Manager is responsible for implementation of the Company retail strategy aligned to Customer, Offer and People focus. The job holder will lead the Store team to achieve maximum profitability and growth in line with the company vision and values by creating an ‘outstanding’ commercial shopping experience for customers.

The job holder will also be responsible for driving store sales through the effective management of the P&L and efficient store operations through visual merchandising, customer service and people management.

**QUALIFICATION**: Post-graduate degree in Business Administration with specialization in Retail Management/Sales

**EXPERIENCE**: 8-10 years of work experience of which at least 4-5 years should have been in heading retail sales/operations for a large retail format store

Fluency in spoken Arabic is an advantage

RESPONSIBILITIES

Customer Focus

Implement a high standard of customer focus through effective resource planning, regular assessment of customer service standards and timely resolution of complaints / queries within the store, in line with Company policy

Monthly monitoring of mystery shopper feedback, addressing all key areas of concern and creating action plans with timelines for improvement

To have a clear understanding of your store customer profile, including but not limited to key demographics such as, age, nationality and gender

To monitor and continuously seek to understand customer buying patterns and trends from both a local and Gulf perspective

To personally attend to escalated customer complaints when required

To empower and support CRM if applicable

To endorse the Shukran loyalty program and improve member volume and buying behavior

To obtain open and honest consumer feedback through conducting periodic customer home visits

Commercial Performance

Achieve the revenue and target productivity metric (sales per person per day, ATV, basket size and conversion) for the store

Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations

Actively improve underperforming areas within store based on store sales and finance reports

Monitor and communicate yearly, weekly and daily sales performance and budgets with management and staff with clearly defined actions for improvement

Monitor and continually seek to understand the commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store

Oversee cash transaction entry and management (petty cash, POS cash elements, change floats)

Maintain a high level of store health and security for company assets, cash, stock and customer property

Educate and mentor the team on identifying upsell and cross-sell opportunities

Ensure BoE standards are met

Offer

Oversee and monitor sales in store which includes but is not limited to: sales transactions, customer orders and payments, and handling returns and refunds.

Responsible for the inventory management within store, which includes but is not limited to: stock availability, order management, back store operations, stock movement within store, cycle count, min max planning and stock coverage and density

Review and analyze stock and sales reports to monitor KDCN products and implement corrective action

Maintain high standards of visual appearance in the store including all non-retail areas and window themes with adherence to planogram guidance

Ensure store is well prepared for the sale / promotions

Ensure store layout is consistently based as per Retail Principles of Visual Merchandising

Ensure effective Inventory management for the store (order management (Min/Max), stock consolidation, movement and transfer, optimum stock return and shrinkage)

Provision of monthly feedback on sales, stock positions, and products.

People

Ensure that the store is in compliance with the local labor laws and company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities

Ensure consistent and transparent communication with store staff on business expectations, priorities and store results

Responsible for Performance Management of store staff through timely KPI setting, mid-year and annual performance reviews

Ensure L&D offerings are provided to all staff at the appropriate level in line with personal development plans including on the job coaching, classroom training, in-store training and feedback sessions aligned to Home Centre processes

Ensure seamless induction and on boarding of new recruits / hires

Drive engagement and motivation through effective management of staff welfare including accommodation, transport and facility concerns

Drive people strategy with focus on increasing feminization and nationalization through hiring of nationals and Arab speaking staff

Ensure participation of team members in the regular health and safety programs conducted for the store

Monitor and appraise the pe

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