Client Service Assistant
9 months ago
NRay is an independent branding agency. We specialize in branding and package designing to prepare your brand for a bigger market.
**Responsibilities**:
- Serve as the primary point of contact for clients, addressing inquiries and providing timely and accurate information.
- Collaborate with internal teams to ensure seamless communication and resolution of client issues.
- Manage client accounts, maintaining accurate records and updating information as needed.
- Assist in the preparation and delivery of client presentations and reports.
- Proactively identify opportunities to enhance the client experience and contribute to client retention efforts.
- Handle client complaints and concerns with professionalism and efficiency.
- Stay informed about industry trends and company products/services to effectively address client needs.
**Qualifications**:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in a customer service or client-facing role.
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (MS Word, Excel, Powerpoint) and CRM software.
- Problem-solving mindset with a keen attention to detail.
- **Fluency in English language is a must**.
- Female canditates preferable.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Salary Expectation
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