Customer Service Analyst in Abu Dhabi

7 months ago


Abu Dhabi, United Arab Emirates Citi Full time

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

**Responsibilities**:

- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients

**Qualifications**:

- Previous relevant experience preferred
- Experience in customer service
- Proven investigative, analytical and risk management skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

**Education**:

- Bachelor's degree/University degree or equivalent experience
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting



  • Abu Dhabi, United Arab Emirates New Wprkshop in Abu Dhabi Full time

    Job Opportunity: Arabic-Speaking Automotive Service Advisor Magic Touch Auto Garage is excited to announce an opening for an Automotive Service Advisor at our brand-new workshop in Abu Dhabi, UAE. If you have a deep understanding of automobiles, strong communication skills in Arabic, we want to hear from you! Roles and Responsibilities As an Automotive...


  • Abu Dhabi, United Arab Emirates New Wprkshop in Abu Dhabi Full time

    Arabic-Speaking Automotive Service Advisor Magic Touch Auto Garage is excited to announce an opening for an Automotive Service Advisor at our brand-new workshop in Abu Dhabi, UAE. If you have a deep understanding of automobiles, strong communication skills in Arabic, we want to hear from you! Roles and Responsibilities As an Automotive Service Advisor,...


  • Abu Dhabi, United Arab Emirates New Wprkshop in Abu Dhabi Full time

    Arabic-Speaking Automotive Service Advisor Magic Touch Auto Garage is excited to announce an opening for an Automotive Service Advisor at our brand-new workshop in Abu Dhabi, UAE. If you have a deep understanding of automobiles, strong communication skills in Arabic, we want to hear from you! Roles and Responsibilities As an Automotive Service Advisor,...

  • Sales Coordinator

    7 months ago


    Abu Dhabi, United Arab Emirates Gerab System Solutions LLC - Abu Dhabi Full time

    Inside sales support contact for products and solutions company is offering. Provide information about the products and solutions to our resellers. Promote and sell a portfolio of products, services, and solutions directly to current/new and resell customers. Should take the initiative to further develop your knowledge and experience, necessary to...


  • Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Customer Service Representative **Role: Customer Service Representative** **Location**: Abu Dhabi **Role Purpose**: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB's professional image in all interpersonal dealings. **Key Accountabilities of the role** These are...

  • Analyst

    6 months ago


    Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Analyst **Role **:Analyst **Location**: Abu Dhabi **Role Purpose**: Primary responsibility of the role includes the collection of data for the preparation of routinely and non-routinely asset performance/ department reports as well as undertaking financial research and report on prospective investment opportunities to the Asset Manager / Department Head...


  • Abu Dhabi, United Arab Emirates Medical Center in Abu Dhabi Full time

    **Job description** Dentist Responsibilities: - Meeting with patients to discuss and treat dental concerns, performing regular cleanings and other preventative procedures, and establish a plan for better dental hygiene. - Performing dental procedures, such as extractions, root canals, and filling cavities. - Correcting bite issues and overcrowding. -...


  • Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Service Representative **Role: Customer Service Representative** **Location: Yas Mall Branch, Abu Dhabi** **Role Purpose**: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB's professional image in all interpersonal dealings. **Key Accountabilities of the...


  • Abu Dhabi, United Arab Emirates Royal Smart Limousine Abu Dhabi Full time

    Royal Smart Limousine is a premier luxury transportation company based in Abu Dhabi, committed to delivering exceptional service and an unforgettable experience for our esteemed clients. Our fleet includes the latest models of luxury vehicles, driven by highly professional and courteous chauffeurs. We pride ourselves on our reliability, punctuality, and the...


  • Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Service Representative **Role: Customer Service Representative** **Location**:Yas Mall Branch, Abu Dhabi** **Role Purpose**: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB's professional image in all interpersonal dealings. **Key Accountabilities of the...


  • Abu Dhabi, United Arab Emirates FIRST GLOBAL CLINIC - Abu Dhabi Full time

    Job Title: Cashier - Location: First Global Clinic Abu Dhabi - Responsibilities: - Managing transactions at the cash register. - Processing payments and issuing receipts. - Ensuring correct handling of cash and maintaining accurate records. - Assisting with customer inquiries. - Familiarity with DOH procedures (if required for the role, such as in a...

  • Business Analyst

    6 months ago


    Abu Dhabi, United Arab Emirates Property Shop Investment LLC – Abu Dhabi Full time

    About Us Property Shop Investment LLC (PSI) is the #1 private real estate company headquartered in Abu Dhabi. Established in 2007, we are dedicated to sustainable and dynamic performance in the UAE real estate market. We provide a wide range of real estate services, including property brokerage, development and consultancy services, real estate marketing,...


  • Abu Dhabi, United Arab Emirates TotalEnergies Full time

    **Pays** Emirats Arabes Unis **Lieu** Abu Dhabi **Lieu de travail** ABU DHABI-ABU DHABI MALL(ARE) **Société employeur** TOTALENERGIES MARKETING UAE L.L.C **Domaine** Commerce **Type de contrat** CDI **Expérience** Moins de 3 ans **Knowledge**: - TotalEnergies products, business streamline, sales and logistics value-chain **Skills**: -...

  • Data Analyst

    6 months ago


    Abu Dhabi, United Arab Emirates Property Shop Investment LLC – Abu Dhabi Full time

    About Us Property Shop Investment LLC (PSI) is the #1 private real estate company headquartered in Abu Dhabi. Established in 2007, we are dedicated to sustainable and dynamic performance in the UAE real estate market. We provide a wide range of real estate services, including property brokerage, development and consultancy services, real estate marketing,...


  • Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Application Support Analyst **Role: Application Support Analyst** **Location: Abu Dhabi, UAE** **Role Purpose**: - Actively participate and provide inputs for the operational plan. - Ensures the implementation of the Business Plans using the best-fit optimum technology, in conjunction with Project Managers, Technical Resources, and Business Resources and...

  • Credit Analyst

    4 months ago


    Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Credit Analyst Role **:Credit Analyst** Location : Abu Dhabi **Role Purpose**: Role holder will go through on the job training and working on credit analysis. The job holder will be expected to support the overall maintenance of the assigned tasks within Credit Departments - these may include but not limited to preparation of credit approval packages, AC...


  • Abu Dhabi, United Arab Emirates Cranleigh Abu DhabiAbu Dhabi, United Arab Emirates Full time

    **Cranleigh Abu Dhabi** Abu Dhabi, United Arab Emirates New **Job type**: Full Time, Permanent 25 October 2024 **Job overview**: We are seeking to appoint a Teacher - Inclusion to join an already thriving Inclusion department. This is an exciting opportunity for a forward-thinking, experienced, energetic and passionate teacher who can contribute to our...


  • Abu Dhabi, United Arab Emirates Bustan Al Reef Technical & Cleaning Service Full time

    Job Title**:Commercial Admimistrator - Abu Dhabi** Company**:Bustan Al Reef Technical and Cleaning Services.** Location**: Abu Dhabi**, Job Type**:Full-Time** Gender**:Only Female** Salary**:AED 2000 - 2500 per month** Visa Status: Applicant must have their own visa (Bustan will not provide visas) Bustan Al Reef Technical and Cleaning Services is an...

  • Marketing Data Analyst

    4 months ago


    Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Marketing Data analyst (Outsourced) **Role : Data Analyst** **Location**: Abu Dhabi **Role Purpose**: To ensure all direct marketing campaigns are dispatched and reported as per set criteria with the product teams. **Key Accountabilities of the role** - Coordinate and Execute Campaigns: Manage mailer and SMS campaigns, ensuring they align with marketing...


  • Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Application Support Analyst **Role**:Application Support Analyst** **Location**: Abu Dhabi **Role Purpose**: - Actively participate and provide inputs for the operational plan. - Ensures the implementation of the Business Plans using the best-fit optimum technology, in conjunction with Project Managers, Technical Resources, and Business Resources and with...