Business Process Manager

4 months ago

Dubai, United Arab Emirates Alshaya Full time

**Job no**: 577109

**Location**: UAE

Dubai Head Office

**Starbucks**

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. Starbucks coffeehouses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It’s not unusual to see people coming to Starbucks to chat, meet up or even work. Starbucks is a neighborhood gathering place, a part of the daily routine - and we couldn’t be happier about it. Get to know us and you’ll see: we are so much more than what we brew. Starbucks prides itself on its people, or ‘partners’ as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.

**Role Profile**:
The role will work closely with the Head of Business Transformation and internal stakeholders to future proof the Division’s process mapping to drive clarity and efficiencies that supports new ways of working and benefits both our customers and Starbucks Alshaya partners.

**The below Key Performance Areas include but are not limited to**:

- Conduct the necessary due diligence through extensive discussion and collaboration with the Divisional and MENA Leadership Teams and stakeholders to define the end-to-end business process mapping programme.
- Lead the business analysis to map “as is” core cross functional processes (such as campaign management, or product life cycle).
- Propose process enhancement during the initiation and design phases based on extensive internal or external benchmarks to address any inefficiencies identified.
- Lead all necessary stakeholder workshops and discussions, and challenge the status quo to identify best practice and continuous improvement to shape the “to be” state.
- Lead the design of new or amended processes across individual or cross functional domains, onboarding senior stakeholders on the need for change and gain buy in for proposed “to be” frameworks.
- Identify relevant technology solution to support value creation and shape the essential requirement.
- Use knowledge of “as is” and “to be” models to identify change in user profiling. Propose future roles and alternative skill sets and capabilities required for future success.
- Define compelling “business cases” for implementing of proposed process change and/or tech solutions and present these to Steering Committee members.
- Embrace a “one team” culture through close collaboration with key peers / stakeholders e.g., Digital Programme Delivery, Change management, Cut-over, Business Analysis, Business Data and Business Testing
- Work closely with Change Management leads to identify changes against current ways of working, complete all impact analysis and training needs analysis, and ensure to be” processes are incorporated into the training and on-boarding materials.
- Collaborate with Digital and IT Leads to ensure timely and optimal implementation of all new or enhanced IT solution “Go Lives”, to include impact analysis, training needs UAT and cut-over activities.

**Knowledge**:

- Recognized expert in their field with deep and broad functional knowledge of business processing and change management, able to bring macro concepts and “big thinking” into solution design.

**Experience**:

- +7 years experienced in a relevant discipline (relevant to the Pillar and/or Portfolio)
- Evidenced experience of key end to end processes and decision making in the relevant disciplines
- Experience of transformation programmes or change management, working a matrixed environment.

**Skills**:

- Strong communicator, with the ability to translate complex solutions into articulate and compelling business cases and concepts.
- Able to influence without authority and communicate with trust and confidence.
- Change agent, willing to challenge the status quo and champion new ideas.
- Experience of training to embed new concepts and functional processes.
- Customer services mindset, with experience of delivering exceptional UX.

**About Us**:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a gr

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