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Case Processing Specialist

2 months ago


Dubai, Dubai, United Arab Emirates Phoenix Business Advisory Full time
About the Role

At Phoenix Business Advisory, we are seeking a highly skilled and detail-oriented Case Processing Officer to join our team. As a Case Processing Officer, you will play a critical role in ensuring the accuracy and compliance of visa applications.

Key Responsibilities:

  • Manage client documentation files and update relevant authorities on the status of pending documents.
  • Process visas for clients, adhering to regulatory requirements and industry best practices.
  • Assist the sales team in coordinating updates on client status.
  • Review and verify client documentation for completeness and accuracy.
  • Communicate with clients to address inquiries and provide assistance.
  • Resolve client issues promptly and effectively.
  • Stay up-to-date with visa regulations and industry developments.

Requirements:

  • Experience in managing files and documents.
  • Proven client handling skills.
  • Professionalism and excellent communication skills.
  • Strong organizational and multi-tasking abilities.
  • Excellent problem-solving skills.

Preferred Qualifications:

  • Education: Graduation in a relevant field (preferably B.COM/MBA).
  • Proficiency in Microsoft Office and Canvas for document creation and management.
  • Excellent communication skills in Hindi and English.

Personal Characteristics:

  • Committed and reliable.
  • Well-presented and professional.
  • Excellent telephone manner.
  • Understanding of good customer service.
  • Keen to learn new skills within the team.