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Case Processing Specialist
2 months ago
At Phoenix Business Advisory, we are seeking a highly skilled and detail-oriented Case Processing Officer to join our team. As a Case Processing Officer, you will play a critical role in ensuring the accuracy and compliance of visa applications.
Key Responsibilities:
- Manage client documentation files and update relevant authorities on the status of pending documents.
- Process visas for clients, adhering to regulatory requirements and industry best practices.
- Assist the sales team in coordinating updates on client status.
- Review and verify client documentation for completeness and accuracy.
- Communicate with clients to address inquiries and provide assistance.
- Resolve client issues promptly and effectively.
- Stay up-to-date with visa regulations and industry developments.
Requirements:
- Experience in managing files and documents.
- Proven client handling skills.
- Professionalism and excellent communication skills.
- Strong organizational and multi-tasking abilities.
- Excellent problem-solving skills.
Preferred Qualifications:
- Education: Graduation in a relevant field (preferably B.COM/MBA).
- Proficiency in Microsoft Office and Canvas for document creation and management.
- Excellent communication skills in Hindi and English.
Personal Characteristics:
- Committed and reliable.
- Well-presented and professional.
- Excellent telephone manner.
- Understanding of good customer service.
- Keen to learn new skills within the team.