Front Office Manager

4 weeks ago


Abu Dhabi, United Arab Emirates All United Sports Full time

**General Duties and Responsibilities**:
As a Front Office Manager in the fitness industry, you're responsible for overseeing all front desk operations and ensuring excellent customer service.

Dynamic and results-oriented Front Office Manager with a passion for fitness and extensive experience in managing front desk operations within the fitness industry. Proven track record of optimizing customer service and enhancing the overall member experience. Adept at training and leading front desk staff to ensure seamless operations and exceptional service delivery. Possess strong organizational and communication skills, with a keen eye for detail and a commitment to achieving performance goals.

**Retention / Reception**
- Monitoring and guiding Retention consultant ensuring clients renewals, reaching set targets as well as communication and other operational standards.
- Monitoring and guiding Retention consultant ensuring standards are followed for Monthly Cancelations requests are and work around the cancellation to keep the client active.
- Billing Run Outstanding Recovery according to the set targets.
- Contacting clients that are not coming to the club as per the Client Interaction procedure ensuring set targets are reached for both Reception and Retention team.
- Guarantee NPS execution every month, analyzing results and implementing changes on operations to increase the NPS.
- Guarantee reaching targets in booked assessments and ensure Assessments Surveys execution daily, analyzing results and reporting to PT manager.
- Manage complains, suggestions and feedback of all clients.
- Ensure all reports are filled in daily and checked by the team and you to ensure accuracy.
- Ensure efficiency and team work according to the set standards in both Retention and Reception team.

**Operations**
- Assisting in always maintaining cleanliness of the club as per the standard
- Suggest and implement if agreed measures and procedures to improve cleanliness such as checklists and timetables.
- Managing stock control and inventory checks.
- Assisting in acquiring quotations and costs in operation.
- Ensuring that health and safety regulations are followed.
- Assisting in creating and implementing procedures for the club operations.
- Assisting and monitoring any construction or any other work ongoing in the club and projects.
- Supporting all functions of the operation to work together.
- Assist with established contracts and pricing and ensuring proper maintenance is done with and local government requirements, such as fire, health, and safety procedures etc.
- Contribute operations information and recommendations; complete action plans; help in implementing checklists that ensure customer-service standards; resolve problems; complete audits.
- Manage relationships with key operations vendors.
- Track vendor pricing and service levels

**Qualifications**
- High school diploma or an associate's degree.
- Client services or management experience.
- Great interpersonal and communication skills.
- Excellent problem-solving skills.
- Advanced MS Excel knowledge.
- The ability to remain positive and focused in a fast-paced environment.
- Good time management skills.
- Great computer skills and the ability to learn new skills quickly.
- A professional appearance.
- Capability to work and manage a diverse team in fast paced environment.

**Job Type**: Full-time
- Salary: AED5,000.00 - AED7,000.00 per month
- Salary with commissions

**Experience**:

- Fitness: 2 years (preferred)
- Managing people: 1 year (preferred)

Pay: AED5,000.00 - AED7,000.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have any experience in the Hospitality and/or Fitness Industry?

**Education**:

- Higher diploma (required)

**Language**:

- english (required)

Application Deadline: 15/12/2023


  • Office Manager

    5 days ago


    abu dhabi, United Arab Emirates Office Manager Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsGreeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our...

  • Front Office Manager

    2 weeks ago


    Abu Dhabi, United Arab Emirates Hilton Full time

    In your role, you will be responsible for managing the Front Office department for two iconic properties on Yas Island: The WB Abu Dhabi, Curio Collection by Hilton and DoubleTree by Hilton Abu Dhabi Yas Island Residences. **THE WB Abu Dhabi, Curio Collection by Hilton** The WB Abu Dhabi, Curio Collection by Hilton, is the world’s first Warner Bros....

  • Front Office Manager

    1 month ago


    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23115492 **Job Category** Rooms & Guest Services Operations **Location** The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Assistant Manager

    2 weeks ago


    Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full time

    Summary - The Assistant Manager - Front Office will have oversight of the front office agents, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. This position reports to the Assistant Front Office Manager. **Qualifications**: - A true desire to satisfy the needs...


  • Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Front Office Manager (Full time #534665) **Property / Office**: Emirates Palace, Abu Dhabi **Location**: Abu Dhabi, United Arab Emirates **Duties and Responsibilities**: - Supports company's philosophy and company culture through the use of pillars and legendary quality experiences on a daily basis to ensure guest satisfaction and the...


  • Abu Dhabi, United Arab Emirates DRAGON HOTEL & RESORT Full time

    We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.


  • abu dhabi, United Arab Emirates Anantara Full time

    Company Location: Qasr Al Sarab Desert Resort by AnantaraCompany DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan...

  • Front Office Manager

    2 weeks ago


    Abu Dhabi, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Abu Dhabi, United Arab Emirates Shangri-La Group Full time

    What will you do?Responsible for overseeing and supervising the operations of the Front Desk, Guest Services, Bell, Door, Concierge and Night AuditEnsures that all Front Office Policies and Procedures are adhered to.Ensures VIP procedures are being met or exceeded daily for all Guests.Coordinate the Arrival, Stay and Departure experience for all Guests.To...


  • Abu Dhabi, United Arab Emirates DRAGON HOTEL & RESORT Full time

    We are looking for a friendly, professional,and customer-oriented front office manager to join our team. As thefront office manager, you will make sure that customers andvisitors feel welcome and are well looked after. Your role willinclude overseeing employee schedules, front office staff training,and perform the basic reconciling ofreceipts.


  • abu dhabi, United Arab Emirates Nehalhotel Full time

    Job Description: Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction. Greet all guests in a friendly and helpful manner and provide assistance as needed. Ensure smooth communication between the front office and other hotel departments. Maintain accurate records and reports related to front office operations. Handle...

  • Front Office Manager

    2 months ago


    Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Front Office Manager (Full time #534813) **Property / Office**: Emirates Palace, Abu Dhabi **Location**: Abu Dhabi, United Arab Emirates **Responsibilities** - Supports company's philosophy and company culture through the use of pillars and legendary quality experiences on a daily basis to ensure guest satisfaction and the achievement of our...

  • Assistant Manager

    1 week ago


    Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full time

    Summary - The Assistant Manager - Front Office will have oversight of the front office agents, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. This position reports to the Assistant Front Office Manager. **Qualifications**: - A true desire to satisfy the needs...


  • abu dhabi, United Arab Emirates Accor Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Manager

    3 weeks ago


    Abu Dhabi, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    Participate in preparation of the hotel's strategic and marketing plans. Prepare the Front Office team budget.Plan and implement training plans for all Front Office employees. Conduct regular associate training and monitor its success. This will involve training in both IT systems and guest-service procedures.Maintain full knowledge of the Property...


  • Abu Dhabi, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    Participate in preparation of the hotel's strategic and marketing plans. Prepare the Front Office team budget.Plan and implement training plans for all Front Office employees. Conduct regular associate training and monitor its success. This will involve training in both IT systems and guest-service procedures.Maintain full knowledge of the Property...


  • Abu Dhabi, United Arab Emirates Bin Ham Group Full time

    Supervising the daily operations of the front deskEnsure efficient and smooth check-in and check-out proceduresProcess guest requests, inquiries and complaints in a professional and timely mannerTraining and supervision of front desk staffAssist in developing and implementing front desk policies and proceduresMonitor and maintain inventory of office...


  • Abu Dhabi, United Arab Emirates Bin Ham Group Full time

    Supervising the daily operations of the front deskEnsure efficient and smooth check-in and check-out proceduresProcess guest requests, inquiries and complaints in a professional and timely mannerTraining and supervision of front desk staffAssist in developing and implementing front desk policies and proceduresMonitor and maintain inventory of office...

  • Front Office Manager

    3 weeks ago


    abu dhabi, United Arab Emirates All United Sports Full time

    General Duties and Responsibilities:As a Front Office Manager in the fitness industry, you're responsible for overseeing all front desk operations and ensuring excellent customer service.Dynamic and results-oriented Front Office Manager with a passion for fitness and extensive experience in managing front desk operations within the fitness industry. Proven...


  • abu dhabi, United Arab Emirates Shangri-La Hotels Full time

    Career Opportunities: Assistant Front Office Manager (169323)An amazing opportunity has come up for a talented individual to join our Front Office team as Assistant Front Office Manager. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest’s first experience of what we have to offer when they step through our doors which is...