Front Office Manager

4 weeks ago

Abu Dhabi, United Arab Emirates Hilton Full time

In your role, you will be responsible for managing the Front Office department for two iconic properties on Yas Island: The WB Abu Dhabi, Curio Collection by Hilton and DoubleTree by Hilton Abu Dhabi Yas Island Residences.

**THE WB Abu Dhabi, Curio Collection by Hilton**

The WB Abu Dhabi, Curio Collection by Hilton, is the world’s first Warner Bros. branded hotel. Guests will be able to experience recognizable characters from across Warner Bros.’ iconic collection of film, television and comics. This unique hotel is adjacent to the award-winning Warner Bros. World Abu Dhabi theme park. The hotel will feature 257 rooms over eight levels, with guests able to access a range of amenities, including signature WB restaurants, a premier spa and fitness club, kids club, family pool and an exclusive rooftop pool overlooking Yas Island’s distinctive skyline.

**DoubleTree by Hilton Abu Dhabi Yas Island Residences**

DoubleTree by Hilton Abu Dhabi Yas Island Residences provides a variety of options that accommodate different needs, especially larger families looking for more space and in-room amenities. A total of 156 units offer guests a range of studio, one-, two
- and three-bedroom accommodation. Full amenities will include in-room kitchenettes, gym, pool and a variety of recreation facilities. The property is within walking distance from Warner Bros. World Abu Dhabi and Yas Waterworld and in close proximity to Yas Island’s other attractions and experiences, including Ferrari World Abu Dhabi, CLYMB Abu Dhabi and numerous world-class F&B outlets on the Island.

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

**What will I be doing?**

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A degree or diploma in Hotel Management or equivalent
- A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Experience with Property Management Systems
- A degree or diploma in Hotel Management or equivalent
- Ability to work on your own and as part of a team

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing

  • Office Manager

    2 weeks ago

    abu dhabi, United Arab Emirates Office Manager Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsGreeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our...

  • Front Office Manager

    2 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23115492 **Job Category** Rooms & Guest Services Operations **Location** The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Front Office Manager

    17 hours ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23115492 **Job Category** Rooms & Guest Services Operations **Location** The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Assistant Manager

    4 days ago

    Abu Dhabi, United Arab Emirates Grand Hyatt Abu Dhabi Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Assistant Front Office Manager in managing the day-to-day operation of...

  • Front Office Manager

    3 weeks ago

    Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Front Office Manager (Full time #534665) **Property / Office**: Emirates Palace, Abu Dhabi **Location**: Abu Dhabi, United Arab Emirates **Duties and Responsibilities**: - Supports company's philosophy and company culture through the use of pillars and legendary quality experiences on a daily basis to ensure guest satisfaction and the...

  • Assistant Manager

    4 weeks ago

    Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full time

    Summary - The Assistant Manager - Front Office will have oversight of the front office agents, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. This position reports to the Assistant Front Office Manager. **Qualifications**: - A true desire to satisfy the needs...

  • Front Office Manager

    2 weeks ago

    abu dhabi, United Arab Emirates Anantara Full time

    Company Location: Qasr Al Sarab Desert Resort by AnantaraCompany DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan...

  • Assistant Front Office Manager

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates DRAGON HOTEL & RESORT Full time

    We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.

  • Assistant Front Office Manager

    1 month ago

    Abu Dhabi, United Arab Emirates DRAGON HOTEL & RESORT Full time

    We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.

  • Front Office Manager

    4 weeks ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Front Office Manager

    17 hours ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Assistant Front Office Manager

    4 weeks ago

    Abu Dhabi, United Arab Emirates Shangri-La Group Full time

    What will you do?Responsible for overseeing and supervising the operations of the Front Desk, Guest Services, Bell, Door, Concierge and Night AuditEnsures that all Front Office Policies and Procedures are adhered to.Ensures VIP procedures are being met or exceeded daily for all Guests.Coordinate the Arrival, Stay and Departure experience for all Guests.To...

  • Front Office Manager

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Front Office Manager (Full time #534665)Property / Office: Emirates Palace, Abu DhabiLocation: Abu Dhabi, United Arab EmiratesDuties and Responsibilities: Supports company's philosophy and company culture through the use of pillars and legendary quality experiences on a daily basis to ensure guest satisfaction and the achievement of our mission...

  • Front Office Manager

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Front Office Manager

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company Location: Qasr Al Sarab Desert Resort by AnantaraCompany DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan...

  • Assistant Front Office Manager

    3 weeks ago

    Abu Dhabi, United Arab Emirates DRAGON HOTEL & RESORT Full time

    We are looking for a friendly, professional,and customer-oriented front office manager to join our team. As thefront office manager, you will make sure that customers andvisitors feel welcome and are well looked after. Your role willinclude overseeing employee schedules, front office staff training,and perform the basic reconciling ofreceipts.

  • Assistant Front Office Manager

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Hotels Full time

    Assistant Front Office ManagerShangri-La Qaryat al Beri, Abu DhabiAn amazing opportunity has come up for a talented individual to join our Front Office team as Assistant Front Office Manager. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest's first experience of what we have to offer when they step through our doors which is...

  • Front Office Supervisor

    2 months ago

    abu dhabi, United Arab Emirates Nehalhotel Full time

    Job Description: Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction. Greet all guests in a friendly and helpful manner and provide assistance as needed. Ensure smooth communication between the front office and other hotel departments. Maintain accurate records and reports related to front office operations. Handle...

  • Front Office Supervisor

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Nehalhotel Full time

    Job Description:Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction.Greet all guests in a friendly and helpful manner and provide assistance as needed.Ensure smooth communication between the front office and other hotel departments.Maintain accurate records and reports related to front office operations.Handle...

  • Assistant Front Office Manager

    1 month ago

    abu dhabi, United Arab Emirates Accor Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...