Front Office Manager

1 month ago


Abu Dhabi, United Arab Emirates Anantara Hotels, Resorts and Spas Full time
  • Participate in preparation of the hotel's strategic and marketing plans. Prepare the Front Office team budget.
  • Plan and implement training plans for all Front Office employees. Conduct regular associate training and monitor its success. This will involve training in both IT systems and guest-service procedures.
  • Maintain full knowledge of the Property Management and Call Centre computer systems.

Operations

  • Supervise the functioning of all departmental employees, facilities, sales, and costs, to ensure maximum departmental profit is achieved.
  • Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
  • Remain accountable for all elements of the department operations.
  • Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
  • Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
  • Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
  • Develop and maintain a motivational working environment within the department.
  • Provide coaching and counseling, support and guidance to the associates as required.
  • Ensure associates are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
  • Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.

  • Office Manager

    3 weeks ago


    abu dhabi, United Arab Emirates Office Manager Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsGreeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our...


  • Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23115492 **Job Category** Rooms & Guest Services Operations **Location** The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Assistant Manager

    1 week ago


    Abu Dhabi, United Arab Emirates Grand Hyatt Abu Dhabi Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Assistant Front Office Manager in managing the day-to-day operation of...

  • Assistant Manager

    4 weeks ago


    Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full time

    Summary - The Assistant Manager - Front Office will have oversight of the front office agents, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. This position reports to the Assistant Front Office Manager. **Qualifications**: - A true desire to satisfy the needs...

  • Front Office Manager

    3 weeks ago


    Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Front Office Manager (Full time #534665) **Property / Office**: Emirates Palace, Abu Dhabi **Location**: Abu Dhabi, United Arab Emirates **Duties and Responsibilities**: - Supports company's philosophy and company culture through the use of pillars and legendary quality experiences on a daily basis to ensure guest satisfaction and the...

  • Front Office Manager

    3 weeks ago


    abu dhabi, United Arab Emirates Anantara Full time

    Company Location: Qasr Al Sarab Desert Resort by AnantaraCompany DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates DRAGON HOTEL & RESORT Full time

    We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.


  • Abu Dhabi, United Arab Emirates DRAGON HOTEL & RESORT Full time

    We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.


  • Abu Dhabi, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Abu Dhabi, United Arab Emirates Shangri-La Group Full time

    What will you do?Responsible for overseeing and supervising the operations of the Front Desk, Guest Services, Bell, Door, Concierge and Night AuditEnsures that all Front Office Policies and Procedures are adhered to.Ensures VIP procedures are being met or exceeded daily for all Guests.Coordinate the Arrival, Stay and Departure experience for all Guests.To...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Front Office Manager (Full time #534665)Property / Office: Emirates Palace, Abu DhabiLocation: Abu Dhabi, United Arab EmiratesDuties and Responsibilities: Supports company's philosophy and company culture through the use of pillars and legendary quality experiences on a daily basis to ensure guest satisfaction and the achievement of our mission...


  • Abu Dhabi, United Arab Emirates DRAGON HOTEL & RESORT Full time

    We are looking for a friendly, professional,and customer-oriented front office manager to join our team. As thefront office manager, you will make sure that customers andvisitors feel welcome and are well looked after. Your role willinclude overseeing employee schedules, front office staff training,and perform the basic reconciling ofreceipts.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company Location: Qasr Al Sarab Desert Resort by AnantaraCompany DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Hotels Full time

    Assistant Front Office ManagerShangri-La Qaryat al Beri, Abu DhabiAn amazing opportunity has come up for a talented individual to join our Front Office team as Assistant Front Office Manager. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest's first experience of what we have to offer when they step through our doors which is...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Nehalhotel Full time

    Job Description:Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction.Greet all guests in a friendly and helpful manner and provide assistance as needed.Ensure smooth communication between the front office and other hotel departments.Maintain accurate records and reports related to front office operations.Handle...


  • abu dhabi, United Arab Emirates Nehalhotel Full time

    Job Description: Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction. Greet all guests in a friendly and helpful manner and provide assistance as needed. Ensure smooth communication between the front office and other hotel departments. Maintain accurate records and reports related to front office operations. Handle...

  • Assistant Manager

    4 weeks ago


    Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full time

    Summary - The Assistant Manager - Front Office will have oversight of the front office agents, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. This position reports to the Assistant Front Office Manager. **Qualifications**: - A true desire to satisfy the needs...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    Participate in preparation of the hotel's strategic and marketing plans. Prepare the Front Office team budget.Plan and implement training plans for all Front Office employees. Conduct regular associate training and monitor its success. This will involve training in both IT systems and guest-service procedures.Maintain full knowledge of the Property...

  • Front Office Manager

    3 weeks ago


    Abu Dhabi, United Arab Emirates All United Sports Full time

    **General Duties and Responsibilities**: As a Front Office Manager in the fitness industry, you're responsible for overseeing all front desk operations and ensuring excellent customer service. Dynamic and results-oriented Front Office Manager with a passion for fitness and extensive experience in managing front desk operations within the fitness industry....