Front Office Manager at Intercontinental Dubai

2 weeks ago

Dubai, United Arab Emirates InterContinental Full time

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join **InterContinental Dubai Marina** as **Front Office Manager.**

**InterContinental Dubai Marina** is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your responsibilities and essential job functions include but are not limited to the following:

- Managing and coaching your front office team with finesse to deliver memorable guest experiences and the warmest of welcomes.
- Uphold brand excellence, ensuring impeccable service delivery and an unwavering attention to detail across every interaction with our international travelers.
- Oversee day-to-day operations with grace and empathy, engaging with guests on a personal level to anticipate their needs and exceed their expectations, demonstrating your intuitive understanding of hospitality and care.
- Motivate and uplift your diverse team, fostering an inclusive and empowering environment where every member feels valued and empowered to shine.
- Cultivate a culture of continuous growth and development, providing ample opportunities for team members to expand their skills and thrive within our organization.
- Maintain a comprehensive understanding of our hotel operations, from room rates to exclusive offerings, enabling you to anticipate and fulfill the unique needs of our guests.
- Champion IHG guest loyalty, setting the bar high and consistently achieving excellence in IHG loyalty program benefits delivery.
- Innovate and strategize to elevate guest experiences and drive revenue growth, drawing insights from guest feedback and market trends to craft tailored solutions that leave a lasting impression.
- Leading budget preparation and innovating revenue-driving strategies at the front desk

Ideally, you'll have some or all the following qualifications:

- Demonstrated leadership acumen in the luxury hospitality sector, with a track record of at least 4 years in managerial capacities.
- Deeply passionate about delivering exquisite service and curating unforgettable experiences for our cherished guests.
- Exceptional communication and interpersonal finesse, adept at nurturing relationships and empowering a diverse team.
- Innate organizational prowess and a meticulous eye for detail, complemented by the ability to thrive in dynamic and demanding settings.
- Bachelor’s degree in hospitality management or a related field is preferred.

We’ll reward all your hard work with a great salary and benefits and the chance to work with a fantastic team of people.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

We are an equal opportunities employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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