Front Desk Supervisor at Intercontinental

1 week ago

Dubai, Dubai, United Arab Emirates InterContinental Full time
Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG)


InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks.

Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.


With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join the pre-opening team as
Front Desk Supervisor and let us help you create a career journey like no other.


As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

  • Oversee the daily operations of the front desk, ensuring smooth check-in and check-out processes for guests.
  • Supervise front desk staff, providing guidance, support, and training as needed.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Coordinate with housekeeping and maintenance departments to ensure rooms are prepared and maintained to the highest standards.
  • Monitor occupancy levels and make adjustments to room assignments as necessary.
  • Manage room reservations and cancellations, ensuring accuracy and efficiency.
  • Assist in the development and implementation of front desk procedures and policies.
  • Maintain accurate records of guest transactions and interactions.
  • Handle cash and credit card transactions, balancing cash drawers and completing daily reports.
  • Collaborate with other hotel departments to ensure seamless guest experiences.

Ideally, you should possess some or all the following qualifications and experience:

  • Previous experience in a front desk or guest service role, with at least 2 years in a supervisory or leadership position.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in hotel management software and MS Office suite.
  • Ability to remain calm and composed under pressure.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent; additional education or certification in hospitality management is a plus.


In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people.

Most importantly, we'll give you Room to be yourself.


Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.


IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment.

We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?


As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.

We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.

We create inspiring experiences for those seeking a richer perspective on the world.

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today.

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