Aftersales Training Consultant

3 weeks ago

Dubai, United Arab Emirates Al-Futtaim Full time

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Purpose:
Automotive Training Consultant playing an active part in a team of dedicated Trainers in developing competent productive associates by way of assessments, on the job development activities and coaching, supported with engaging training programmes as required by Al-Futtaim Automotive Group, underpinned by the respective Brand standards. The role will cover training needs analysis, design, development, planning, curriculum design and implementation of technical training programmes utilising a blended learning approach, including impact measurement. Activities will include, Digital Material development, Video Recording, Face to Face Training Delivery assessments and on-site support and coaching.

**Job Description**:
Continuously refining curriculum

Develop new ways of learning to support ambitious growth within Al-Futtaim Automotive, to create and encourage positive, energetic, memorable and productive learning environments for all participating associates.

Deliver engaging training, in various formats to include Video Presentations, Voice Over and Face to Face delivery most appropriate to the audience and business need at the time.

Complete on-going self-assessment of training programmes content and delivery, to promote continuous associate and business improvement.

Support the Co-ordination and monitoring of all distributor training, to ensure Brand and distributor compliance, with the execution of structured action plans.

Identify and monitor business KPIs that can be improved or supported with focused training and build the resources to drive the KPIs

Ensure Health, Safety & Environment (HSE) management system requirements and SOPs are implemented in the area of responsibility.

Follow emergency & evacuation procedures of the company.

Participate in HSE incident investigation ensure corrective preventive actions are adequately taken and closed out.

Ensure all training material is up to date and in line with modern technology.

Responsible for delivering and supporting all components of associate progress through to certification.

Arranging and conducting competency testing and assessments.

Developing and updating training programmes and material.

Reporting learner attendance, results, and any issues, with emphasis on protecting learner & customer data.

Maintenance and development of training aids.

Actively promote equal opportunities and diversity in accordance with company policy avoiding discrimination

Facilitate training needs analysis of retail market, advise according to market trends and distributor guidelines.

Ensure compliance with management activities through one on ones and monitoring of daily distributor activities?

Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace in line with the associated business improvement required.

Participate and execute adherence to company and distributor policy and procedure compliance.

Ensure the successful implementation of distributor training, value chain and distributor fundamentals training activities.

Conduct on-going dealer visits to identify individual training requirements, network support and complete post course follow up evaluations.

Support new model launch activities and external company training by way of material development with the support of the sales training team subsequent delivery.

**Minimum Qualifications and Knowledge**

High level of proficiency in both written and Spoken English, (additional languages advantageous)

High level of proficiency with digital learning platforms & material / video editing software

Working knowledge and understanding of Aftersales Service & Parts processes and systems

**A High-Level Qualification in**:
Adult learning or training and assessment certificate or equivalent - Advantage

**Minimum Experience**:
Training or Coaching role - 2 years

Automotive Industry Experience - 5 years

Customer Facing Role Experience

Assessment qualification

**Job-Specific Skills**:
Ability to train and coach, build relationships and utilise skills appropriately

Ability to provide outstanding customer service

Ability to manage own schedule and adjust priorities and structure time in a fast-paced environment

Ability to maintain strong, accurate administration skills

Ability to communicate in a clear, concise manner and listen attentively to understand and then be understood

PC Literate, proficient in Microsoft Office programs and video authoring and editing software

Ability to develop tailored training materials to suit the local market

**Behavioural Competencies**:
Analysis and problem solving

Effective communication and consultation skills

Excellent negotiation skills

Managing Senior management expectations and concerns

  • Aftersales Training Consultant Jobs In Dubai 2023 | Al-Futtaim

    1 month ago

    dubai, United Arab Emirates Al-Futtaim Full time

    Aftersales Training Consultant Jobs In Dubai 2023 | Al-FuttaimFor More Top Organization Jobs Click HereDescription:Support the Co-ordination and monitoring of all distributor training, to ensure Brand and distributor compliance, with the execution of structured action plans.Identify and monitor business KPIs that can be improved or supported with focused...

  • Aftersales Training Consultant Jobs In Dubai 2023 | Al-Futtaim

    4 weeks ago

    dubai, United Arab Emirates Al-Futtaim Full time

    Aftersales Training Consultant Jobs In Dubai 2023 | Al-FuttaimFor More Top Organization Jobs Click HereDescription:Support the Co-ordination and monitoring of all distributor training, to ensure Brand and distributor compliance, with the execution of structured action plans.Identify and monitor business KPIs that can be improved or supported with focused...

  • Aftersales Manager

    3 months ago

    Dubai, United Arab Emirates Quest Search & Selection Full time

    The Role Seeking an Area Aftersales Manager to enhance business performance, drive customer satisfaction, and achieve financial targets. Responsibilities include analyzing performance data, devising action plans, and monitoring progress. Key competencies include strong customer service skills, brand advocacy, and a track record of achieving results in an...

  • Aftersales Manager

    4 weeks ago

    Dubai, United Arab Emirates Quest Search & Selection Full time

    The Role Seeking an Area Aftersales Manager to enhance business performance, drive customer satisfaction, and achieve financial targets. Responsibilities include analyzing performance data, devising action plans, and monitoring progress. Key competencies include strong customer service skills, brand advocacy, and a track record of achieving results in an...

  • Training Consultant

    3 weeks ago

    Dubai, United Arab Emirates Al Resalah Consultancies and Training Full time

    We are looking for an experienced sales executive in the field of health and safety training industry with the following qualifications: - Conversion of general leads into opportunities. - Has Knowledge on Nursing Assistant or Caregiver and other medical courses (preferred) - Reaching out to potential clients in the UAE and other locations to increase...

  • Training Consultant

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Al Resalah Consultancies and Training Full time

    We are looking for an experienced sales executive in the field of health and safety training industry with the following qualifications:Conversion of general leads into opportunities. Has Knowledge on Nursing Assistant or Caregiver and other medical courses (preferred) Reaching out to potential clients in the UAE and other locations to increase sales...

  • Regional Manager: Automotive: Aftersales

    2 months ago

    Dubai, United Arab Emirates Antal International Full time

    Join a team that challenges norms and will make a meaningful difference in the Middle East. Work with a sense of ownership, taking responsibility and making things happen; deliver premium quality work; be ambitious to achieve phenomenal outcomes; have a community-oriented mindset, believing that together, we can accomplish more not only in business but in...

  • Business Development Executive | OPIC Consulting

    1 month ago

    dubai, United Arab Emirates OPIC Consulting & Training Full time

    Business Development Executive | OPIC Consulting & Training DubaiOPIC Consulting and Training is a reputable international company that specializes in training and consultancy services, with its headquarters situated in Dubai, the United Arab Emirates. The company has gained recognition from renowned accreditation bodies not only in the region but also...

  • Business Development Executive | OPIC Consulting

    4 weeks ago

    dubai, United Arab Emirates OPIC Consulting & Training Full time

    Business Development Executive | OPIC Consulting & Training DubaiOPIC Consulting and Training is a reputable international company that specializes in training and consultancy services, with its headquarters situated in Dubai, the United Arab Emirates. The company has gained recognition from renowned accreditation bodies not only in the region but also...

  • Client Relations Advisor | Meirc Training

    1 month ago

    dubai, United Arab Emirates Meirc Training & Consulting Full time

    Client Relations Advisor | Meirc Training & Consulting DubaiMeirc Training & Consulting is an independent multinational firm with close to 65 years of experience in helping regional organizations develop their human capital in management and technical fields. Since 1958, we have been entrusted by our clients to provide the most reliable training and...

  • Client Relations Advisor | Meirc Training

    4 weeks ago

    dubai, United Arab Emirates Meirc Training & Consulting Full time

    Client Relations Advisor | Meirc Training & Consulting DubaiMeirc Training & Consulting is an independent multinational firm with close to 65 years of experience in helping regional organizations develop their human capital in management and technical fields. Since 1958, we have been entrusted by our clients to provide the most reliable training and...

  • Aftersales Field Operations Deputy General Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Nissan Full time

    Position: Aftersales Field Operations Deputy General Manager - (Middle East experience essential)Department: AftersalesFunction: Field ForceLegal Entity:NMEFLocation: DubaiLevel: Deputy General ManagerDirect Manager:NMEF GM Aftersales field ForceMission & ObjectivesLead Nissan aftersales business growth in all verticals (service, wholesale, commodities, etc)...

  • Country Aftersales Manager

    3 weeks ago

    Dubai, United Arab Emirates General Motors Full time

    Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration. - Supports integration of Warranty administration functions. - Provides Warranty support for all of the zone team members. - Develops and implements necessary dealer training. - Coaches dealers, Managers of Aftersales and District...

  • MIS Supervisor | Automotive | Aftersales

    4 weeks ago

    dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial...

  • Aftersales Manager

    3 weeks ago

    Dubai, United Arab Emirates Karcher FZE Full time

    **Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and...

  • Technical Training Officer

    3 weeks ago

    Dubai, United Arab Emirates United Diesel Full time

    Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with...

  • MIS Supervisor | Automotive | Aftersales

    2 months ago

    Dubai, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: 161331  Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more...

  • MIS Supervisor | Automotive | Aftersales

    4 weeks ago

    Dubai, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: 161331  Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more...

  • Aftersales Manager Jobs in Dubai UAE 2023

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Al Futtaim Full time

    Aftersales Manager Jobs in Dubai UAE 2023 | Al Futtaim CareersFor More Top Organization Jobs Click HereDescription:We are looking for an experienced Manager to take overall responsibility for film and television show production:/Job Responsibilities:Drive branch performance to achieve sold hours target, revenue per order target, accessory and SMC sales and...

  • Aftersales Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Karcher FZE Full time

    Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and...