Sales Executive

2 months ago

Dubai, United Arab Emirates Coffee Planet Full time

Job title: Sales Executive-OCS/FS

Reports to: Assistant Sales Manager-OCS/FS

Location: UAE

Department: Sales

**JOB PURPOSE**
The role of Sales Executive-OCS/FS will enable the individual to utilise their wealth of experience and education to have a major impact on the positive future growth and direction of Coffee Planet in the UAE and
Internationally.

As a key member of the OCS/FS team, this role is split into two distinct areas:

- Accounts Management
- Sales

**KEY RESPONSIBILITIES**
The role will include but not be limited to:
**Account Management**:

- Complete knowledge of each customer that you will be responsible for including client details, equipment & contract details.
- Maintenance of complete records for each account under management including contact details of key personnel, equipment detail, location and specification as well as contract terms & conditions.
- Regular (weekly/fortnightly) scheduled meetings (each with predetermined agendas) with relevant personnel in order to build a suitable customer-service rapport with current and new personnel within each client. Not all people are the same so different approaches will be necessary.
- Maintain multi-layered contact with various personnel (outlet managers, F&B managers/directors and General Managers).
- Provide timely resolutions to any customer issues, liaising with various teams (Technical, Supply Chain, Roastery, Finance, Business Support, Marketing) within Coffee Planet to provide suitable solutions.
- Weekly reporting to senior management within Coffee Planet providing a write up of meeting details as well as regular provision of schedule of upcoming meetings.
- Monitoring and ensuring all contract conditions are met by the customer (e.g. minimum order requirements).
- Market intelligence gathering and reporting back to management to ensure that Coffee Planet remains at the forefront of the market.
- Competitor analysis and ongoing monitoring of their competitive advantages/weaknesses with a view to convert their accounts to Coffee Planet.
- Interaction with various Coffee Planet departments to ensure delivery of service & product excellence as well as timely payment collection from managed accounts.

**Sales**:

- Complete and competent knowledge of all products available to Coffee Planet customers in order to provide customers opportunities to buy various or more products.
- Regular liaison with the Sales Manager and Marketing Department in order to provide regular new items for purchase as well as suggestion of suitable POS or promotional material in order to assist in sales of Coffee Planet products.
- Maintain a keen awareness of all products used in each account in order to convert such sales to

Coffee Planet for the benefit of the business.
- Regular liaison with the Finance Team, working to a sales target in order to grow sales levels within each account.

**PERSON REQUIREMENTS**
- Ability to work under pressure with multiple deadlines and stakeholders.
- Excellent communication skills (written and oral), including presentation and training skills
- Strong attention to detail
- Ability to multitask and meet tight deadlines.
- Team player who is cooperative with sharing of information and knowledge
- Highly motivated
- Strong organization and planning skills with a close attention to detail.
- Ability to make decisions and work autonomously
- Good client relationship building and engagement skills
- Able to drive passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process
- Understand the competitive environment
- Ability to manage assigned work processes
- Able to work well in team

Able to use sales tools and methodology to effectively manage their accounts, opportunities, pipelines and forecast

**QUALIFICATIONS**
- Min. Bachelors University Degree

**EXPERIENCE**
- 1-2 years of experience in coffee business.
- Willingness to work in a fast-paced, team environment.
- Flexible, adaptable with clients, colleagues and organization needs.
- Able to multi-task several projects/programs at the same time.
- Detailed, organized, and resourceful, reliable and trustworthy
- Proactive self-starter who is excited by the prospect of assisting to create a global brand

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have a minimum of 1-2 years sales experience preferably in the coffee industry?
- Are you a proactive self-starter who is excited by the prospect of assisting to create a global brand?
- Do you have the ability to work under pressure with multiple deadlines and stakeholders?
- Do you thrive in a competitive environment?

Application Deadline: 02/06/2023

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