Client Services Manager
3 days ago
**Vacancy Name**
- Client Services Manager - FBO
**Vacancy No**
- VN617
**Employment Type**
- Full-Time
**Division**
- Ground
**Work Location**
**Job Details**
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**Position**:Client Services Manager - FBO
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**Location**:Sharjah, UAE
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**Salary**:Commensurate with experience**/**
**Reporting To**:FBO Manager**/**
**The Role**:
Gama Aviation is currently recruiting for a Client Service Manager to join the FBO team at Sharjah on a permanent basis to lead the FBO lounge team. The Client Service Manager role calls for a confident individual with high levels of communication; outstanding interpersonal skills are needed for the day to day running of the FBO lounge. You will have an overall responsibility for delivering a seamless service to the crew, VIP’s and visiting guests.
- As the Client Service Manager, you will be responsible for planning ahead, coordinating and the overall management of the day-to-day activities of the lounge, including liaise with airport authorities. To deliver customer satisfaction you must have the ability to plan ahead. You will require strong coaching experience. Reporting to the FBO Manager you will keep them updated on the lounge activities and movements.
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**Main Responsibilities**:
- Responsible for the day to day running of the FBO lounge. Liaising with crew, FBO clients, VIP’s, CIP’s, aircraft management clients, Airport Authority staff and third-party service providers.
- Coordinating work schedules and rosters for lounge staff, ensuring that there is always staff coverage.
- Act as point of contact and provide ongoing support to all clients using FBO facility.
- Staff management - supervise, train and manage the lounge staff.
- Ensuring that the services provided to clients are of the highest standard.
- Keep up to date with daily movements and prepare for arrival and departure of clients to lounge.
- Responsible for the safe, efficient management of the FBO, including cleanliness of the FBO lounge.
- Responsible for all airside passes, permits, ADP’s, car park passes, renewals and maintains a good working relationship with airport departments.
- Review on a regular basis Operations notices.
- Monitor suppliers for quality of service and provide feedback.
- Hold key relationships with airport stakeholders.
- Create and manage lounge inventory, stock management.
- Ensure that all devices and appliances operate properly.
- Manage day to day maintenance when needed.
- Help to plan, organize, and coordinate events and liaise with organizers, caterers etc.
- Ensure a high level of confidentiality is maintained at all times.
- Arrange hotels, car hire and hotels for crew if requested.
- Identify opportunities and share with commercial team in order to upsell Gama services
- Report any Safety hazards, participating in investigations and implementation of mitigating actions
- Assist the managerial team in investigating any complaints or deficiencies relating to the FBO department, responding accordingly and promptly, and to provide feedback on issues which arise during the normal course of operations.
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**Skills, Qualifications and Experience required**:
**Essential**
- Exacting standards and attention to detail.
- 5+ years’ experience in Hospitality or Aviation sector.
- Experience managing VIP/First/Business class lounges with an operator or leading airline.
- Experience leading teams, managing inventory, cost control, staff schedules, customer satisfaction, staff training, Health & Safety and more.
- Experience accommodating HNWI, Royals, VIP and CIP passengers in the GCC.
- Excellent communication and organizational skills
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