Service Supervisor

1 month ago


Sharjah, United Arab Emirates INTERCARE LIMITED Full time

**Job Summary**:
The Service Supervisor is responsible for overseeing the delivery of Washroom Hygiene services to key clients, ensuring high standards of cleanliness and hygiene are consistently met. The role involves supervising a team of hygiene technicians, managing service schedules, maintaining client relationships, and ensuring compliance with company policies and health regulations.

The Service Supervisor will report directly to the Service Manager.

**Key Responsibilities**:

- **Team Supervision**:

- Lead and manage a team of hygiene technicians, providing guidance, training, and support.
- Conduct regular team meetings & job trainings including to communicate company policies, service updates, and performance expectations.
- Monitor and evaluate the performance of team members, providing feedback and implementing improvement plans as necessary.
- **Service Delivery**:

- Ensure optimal resource allocation and coverage to ensure timely and efficient service delivery to all clients.
- Track and monitor service routes and ensure manpower & fuel optimization
- Conduct regular site inspections to ensure compliance with hygiene standards and client requirements.
- **Client Management**:

- Maintain strong relationships with key clients, addressing any concerns or issues promptly and professionally.
- Conduct regular client meetings to review service performance and identify opportunities for improvement.
- Act as the primary point of contact for client inquiries and service requests.
- **Quality Assurance**:

- Ensure adherence to company standards and industry regulations regarding hygiene and safety.
- Implement and monitor quality control measures to maintain high standards of service delivery.
- Investigate and resolve any service deficiencies or client complaints.
- **Inventory and Equipment Management**:

- Manage inventory levels of hygiene supplies and equipment, ensuring timely replenishment and availability.
- Oversee the maintenance and servicing of equipment, ensuring it is in good working condition.
- Coordinate with suppliers and vendors to source and procure necessary materials and equipment.
- **Reporting and Documentation**:

- Prepare and submit regular reports on service performance, team activities, and client feedback.
- Maintain accurate records of service schedules, client interactions, and inventory levels.
- Assist the Service Manager in preparing performance reviews and operational reports.
- **Health and Safety**:

- Ensure compliance with health and safety regulations and company policies.
- Conduct regular health and safety training for team members.
- Investigate and report any workplace accidents or incidents.

**Qualifications and Key Competencies**:

- Graduate in any discipline with 5-7 years of related work experience; additional qualifications in hygiene services or management are a plus.
- Proven experience in a supervisory role, preferably in hygiene services or a related field.
- Should know 3 or more languages including English & Hindi
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office and other relevant software.
- Must be able to work flexible hours, including evenings and weekends, to meet client needs.
- Valid UAE driver's license and ability to travel to client sites as required.

Pay: AED5,000.00 - AED7,000.00 per month

License/Certification:

- UAE Driving License (required)

Application Deadline: 31/12/2024


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