Administrator - Commercial and Residential Agency
3 weeks ago
**The Role**
The Commercial and Residential Agency Administrator will work as part of the team within the Sharjah and Northern Emirates Commercial and Residential Agency departments and on projects. There will be full time liaison between landlords, tenants, clients and Savills agents, with responsibility of the full leasing administration process and customer service enquiry handling.
**Key Responsibilities**
- Handling the Commercial and Residential Agency departments telephone enquiries & recording these on appropriate CRM systems
- Attend to walk-in customers and support any administration surrounding sales and lease processing
- Ensure that any customer queries/matters are distributed to the appropriate agent in a timely manner
- To prepare the contracts (in line with Savills process in a timely and efficient manner)
- Provide general office support for the management and team members across the department
- Identify and suggest process efficiencies to boost team productivity
- Offering a seamless support between property management/residential department (for leading services)
- Encoding and ensuring leads are updated daily on CRM
- Daily monitoring and updating of Inventory list
- Daily updating of Auto-imported calls from listing portals on the CRM
- Monitoring Property Finder Credits (updating listings to Featured/Premium)
- Monitoring Bayut/Dubizzle Credits and listing quota (updating listings to Hot/Signature)
- Preparing NOCs, MOUs, MOAs, and other relevant leasing and sales documents
- Main point-of-contact for developers and other real estate partner companies
- Updating Agent’s listings (publish/unpublish/edit) in Propspace CRM and Bayut CRM
- Ensure listings are verified, checked (and trucheked by agents)
- Completing details in Form I/A and other Forms
- Prepare Monthly Report to management (Leads, Deals, Revenue)
- Prepare Invoices, and monitor monthly income sheets
**Financials**
- Manage payment collection process of agent deals in line with the appropriate process
- Prepare agent paperwork/files ready for accounts and end of month figures.
**Clients and Business Development**
- Build good client rapport through day to day liaison, aligned to the Savills brand
- Have a full awareness of the Savills business to pass cross selling opportunities to management
**People**
- Work as a team member, sharing knowledge and experience to enhance efficiencies
- Work closely with team members to deliver team goals and objectives
- Attend Savills launch/hosted events, representing the Savills brand, expanding on the Savills/client relationship
**Systems and Process**
- Ensure accurate and timely input of data onto database (GoYzer, Hubspot, HappyTenant, etc)
- Ability to follow end to end process, identifying and recommending process change to maximise efficiencies and encourage this in others
- Microsoft Office suite knowledge and skills
**Skills, Knowledge and Experience**
**Essential qualifications**
- Educated to degree level or equivalent
- Fluent speaker of the English language
**Essential experience**
- Demonstrable record of working within a professional environment, following best practice and process within an administrative role
- Substantial evidence of database input/management
- Experience in working with in a client and customer facing role
**Desirable experience**
- Real Estate background - Sharjah and Northern Emirates
- Accounting environment
- Call centre environment
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sharjah, United Arab Emirates Savills Middle East Full timeHandling the Commercial and Residential Agency departments:Attend to telephone enquiries and record them on appropriate CRM systems.Support walk-in customers and assist with any administration related to sales and lease processing.Log all data, accounting, and client information with attention to detail and accuracy, in line with process management.Prepare...
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Sharjah, United Arab Emirates Savills Middle East Full timeHandling the Commercial and Residential Agency departments telephone enquiries & recording these on appropriate CRM systemsAttend to walk-in customers and support any administration surrounding sales and lease processingLog all data, accounting, client, etc applying attention to detail and accurate information, in line with processmanagementvPrepare Monthly...
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Sharjah, Sharjah, United Arab Emirates Savills Middle East Full timeHandling the Commercial and Residential Agency departments telephone enquiries & recording these on appropriate CRM systemsAttend to walk-in customers and support any administration surrounding sales and lease processingLog all data, accounting, client, etc applying attention to detail and accurate information, in line with processmanagementvPrepare Monthly...
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Sharjah, Sharjah, United Arab Emirates Savills Middle East Full timeHandling the Commercial and Residential Agency departments:Attend to telephone enquiries and record them on appropriate CRM systems.Support walk-in customers and assist with any administration related to sales and lease processing.Log all data, accounting, and client information with attention to detail and accuracy, in line with process management.Prepare...
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Sharjah, Sharjah, United Arab Emirates Savills Middle East Full timeHandling the Commercial andResidential Agency departments telephone enquiries &recording these on appropriate CRMsystemsAttend to walk-in customers and supportany administration surrounding sales and leaseprocessingLog all data, accounting, client,etc applying attention to detail and accurate information, in linewith processmanagementvPrepare Monthly...
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