Front Office Manager

3 weeks ago


Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Front Office Manager - Mandarin Oriental Downtown, Dubai (Full time #539294)

**Property / Office**: Mandarin Oriental Downtown, Dubai

**Location**: Dubai, United Arab Emirates

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

The Front Office Manager will provide supervision, direction, and leadership in the Front Office and Telecommunications team following the objectives, performance, and quality standards established by the Hotel.

**Key Responsibilities**:

- Oversee all front desk and telecommunications operations, including but not limited to, check-in/check-out procedures, guest inquiries, reservations, and concierge services Lead and inspire a team of front office staff to deliver exceptional service and uphold MO standards of excellence- Monitor and analyze key performance metrics, such as occupancy rates and guest satisfaction scores, to identify areas for improvement and implement strategies for enhancement
- Implement and uphold hotel policies and procedures to ensure compliance with industry standards and regulations
- Collaborate with other departments to coordinate guest services and maintain a seamless guest experience
- Foster a culture of professionalism among front office staff through training, mentoring, and performance management.
- Stay abreast of industry trends and best practices to continuously elevate the guest experience and drive innovation within the front office department

**Qualifications**:

- Minimum 3 years experience working in a luxury hotel environment. Middle East experience is an advantage.
- minimum of 2 years of Front Office experience in luxury hotels. A hotel pre-opening experience is an advantage.
- Proficiency in hotel management software; prior experience with PSMS is an advantage.
- With a Senior High School Diploma or equivalent. A vocational Diploma in Hospitality and a bachelor’s degree in hospitality/Hotel/Business Management is an advantage.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
- Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Physical capabilities to stand for a long period.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as required by business needs

**Advertised**: 03 May 2024 Arabian Standard Time
**Applications close**: 31 May 2024 Arabian Standard Time


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