Whatever/whenever Agent

4 months ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 24018375

**Job Category** Rooms & Guest Services Operations

**Location** W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Whatever Whenever Agent

    4 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24028408 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management - Answers the telephone within three (3) rings with established...

  • Whatever Whenever Agent

    3 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24092275 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Responsible for answering and directing incoming calls from...

  • Whatever/whenever Agent

    4 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24066821 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...

  • Whatever Whenever Agent

    4 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24103521 **Job Category** Rooms & Guest Services Operations **Location** W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Whatever Whenever Agent

    3 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23194288 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests,...

  • Whatever Whenever Agent

    4 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24053479 **Job Category** Rooms & Guest Services Operations **Location** W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all...

  • Whatever/whenever Agent

    3 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23155051 **Job Category** Rooms & Guest Services Operations **Location** W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and...

  • Whatever/whenever Agent

    1 week ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24168348 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions,...

  • Whatever Whenever Talent Coach

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24163943 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or...

  • Whatever Whenever Agent

    4 months ago

    Dubai, United Arab Emirates MARRIOTT International Full time

    Position Type Non-ManagementPosition SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about...

  • Whatever Whenever Agent

    4 months ago

    Dubai, United Arab Emirates MARRIOTT International Full time

    Position TypeNon-ManagementPositionSummaryOur jobsaren’t just about giving guests a smooth check-in andcheck-out. Instead, we want to build and experience that ismemorable and unique. Our Guest Experience Experts take theinitiative to deliver a wide range of services that guide gueststhrough their entire stay. They are empowered to move about theirspace...

  • Welcome Desk Agent

    4 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24102166 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome Desk Agent** W Dubai - The Palm is a place to experience...

  • Reservations Agent

    4 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23138465 **Job Category** Reservations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax,...

  • Welcome Ambassador

    3 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24018335 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Welcomes and escort guests to and from their rooms and assist with...

  • Night Concierge

    4 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23142681 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management W Dubai - The Palm is a place to experience life, to open doors, and...

  • Door Ambassador

    3 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24073432 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Purpose of Role**: Is the first touch points of the guest’s...

  • Reservation Agent

    4 months ago

    Dubai, United Arab Emirates Emirates Grand Hospitality Full time

    We are looking for Reservation Agent to join one of our properties. Interested applicants should upload their updated CV with recent photo. Only shortlisted applicants will be contacted by HR Department. **A)** **Responsibilities and Duties**: - To be familiar with all hotel policies and procedures. - To be well-versed with the facilities and services...

  • Welcome Desk Agent

    4 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23142785 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management W Dubai - The Palm is a place to experience life, to open doors, and...

  • Sales Agent

    4 months ago

    Dubai, United Arab Emirates GoTopGrow Full time

    **About us**: We are a Dubai based business consultancy - GoTopGrow LLC. Our aim is to help you start, scale and enjoy all the benefits of working with global markets. Whatever your niche, size and objectives, we provide services for your business, from simple consulting to designing solutions of any complexity. **About the role**: - As a freelance agent,...

  • Cluster Reservation Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Job Title: Cluster Reservation AgentJoin our team at Accor and take on a challenging role as a Cluster Reservation Agent. As a key member of our reservations team, you will be responsible for managing room reservations, ensuring accurate billing instructions, and maximizing room revenue through effective upselling techniques.Key Responsibilities:Manage room...