Executive Office/ Operations Quality Manager

1 week ago

Dubai, United Arab Emirates Hilton Full time

An Executive Office/ Operations Quality Manager maintains an efficient and effective Executive Office via the distribution of internal and external mail, managing meetings & oversees the quality standards across hotel.

**What will I be doing?**
- Compile and submit management reports in a timely manner
- Attend and record minutes of meetings (ie. OMM and Excom meetings); oversee the accurate translation of meeting minutes
- Monitor administration standards to ensure adherence with corporate guidelines
- Responsible for the effective translation and prompt circulation of government documents to ensure stipulations are complied
- Supervise the day-to-day functions of Secretary; review performance standards of departmental secretaries and recommend or develop/conduct appropriate training/counselling sessions
- Co-ordinate special reservation requests made through the Executive Office
- Prepares and types correspondence and fairly complex numerical/financial reports as instructed
- Maintains files, office supplies and equipment in an orderly and professional manner
- Managing incoming mails & calls
- Prepares correspondence on behalf of the management
- Maintains files and equipment in an orderly and professional manner
- Greets internal and external customers in a friendly and professional manner. Announces visitors and/or handles requests, as appropriate
- Scrutinizes and handles Guest satisfaction scores/ Guest Assistance on a regular basis
- Scrutinizes daily VIP guests
- Schedules meetings and records meeting minutes
- Design, implement and improve company quality standards
- Analyze data in order to find areas for growth
- Create reports to track progress
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
- Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.
- Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.
- Coordinates a weekly quality meeting focusing on guest feedback, top incidents, and business standard audits
- Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.
- Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
- Conducts monthly audit to verify compliance with company and brand standards.
- Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
- Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).

**What are we looking for?**

Executive Office/ Operations Quality Manager to the General Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Minimum 5 years relevant experience (preferably in a medium to large size hotel); 3 of which must be in a similar capacity
- Good understanding of hotel operations, practices and procedures
- Proficient with MS Word, Excel, PowerPoint and Outlook and office equipment
- Strong communication and human-relation skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Degree in Business Administration or equivalent preferred but not required. Additional relevant work experience may substitute for degree
- Certification: Certification in Secretarial/Administration skills

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Operation Manager

    4 months ago

    Dubai, United Arab Emirates Dyarco For Operations Services Full time

    Ensure all operations are carried out in an appropriate, cost-effective manner - Improve operational management systems, processes, and best practices - Plan inventory and oversee materials and equipment efficiency - Handle client calls and inquiries effectively. - Formulate strategic and operational objectives for the organization. - Perform quality...

  • Executive Office/quality Manager

    1 week ago

    Dubai, United Arab Emirates Hilton Full time

    An Executive Office/Quality Manager maintains an efficient and effective Executive Office via managing of internal and external mail, managing meetings, assisting GM with various tasks & oversees the quality standards across hotel. **What will I be doing?** - Attend and record minutes of meetings (ie. OMM and Excom meetings); oversee the accurate...

  • Office/operations Manager

    7 months ago

    Dubai, United Arab Emirates Quanterra Group Full time

    We are seeking an experienced and highly skilled Office Manager/Operations Manager to join the family office of an influential Emirati leader based in Dubai. The family office oversees a diverse portfolio of hotel investments, properties, and related ventures. The Office Manager ensures seamless coordination of the Chief's schedule, optimizes time...

  • Tawjeeh Operations Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. - Strategizing and monitoring the daily activities of customer service operations. - Assisting customer service staff with duties where required. - Training staff in areas of customer service and company policies. -...

  • IT Sales Executive at Quality Point IT Consultancy

    7 months ago

    Dubai, United Arab Emirates Quality Point IT Consultancy Full time

    **Requirements**: - Proven experience as a Sales Executive or relevant role. - Proficiency in English. - Excellent knowledge of Microsoft Products like Office365, Azure, Business Central etc. - Hands-on experience with Microsoft Business central is a plus. - Thorough understanding of marketing and negotiating techniques. - Degree or Diploma in Computer...

  • Quality Manager

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23219141 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Implements quality...

  • Quality Manager

    2 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24193569 **Job Category**Procurement, Purchasing, and Quality Assurance **Location**The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Implements quality assurance...

  • Quality and Operations Executive

    4 months ago

    Dubai, United Arab Emirates Justlife Full time

    **Justlife** is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai? **Come onboard and dedicate...

  • Quality & Operations Executive

    7 months ago

    Dubai, United Arab Emirates Justlife Full time

    **Justlife** is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of all home services in one of the fast-growing tech companies based in Dubai? **Come onboard and dedicate...

  • Quality & Operations Executive

    7 months ago

    Dubai, United Arab Emirates Justlife Full time

    **Justlife** is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of all home services in one of the fast-growing tech companies based in Jeddah? **Come onboard and...

  • Operations Manager/office Manager/executive

    7 months ago

    Dubai, United Arab Emirates Ateca Consulting Ltd Full time

    Ateca Consulting is seeking a highly skilled and experienced Operations Manager/Office Manager/Executive Assistant to join our Dubai office. **Key responsibilities**: - Managing visa processes globally - Overseeing and organizing documentation - Coordinating travel arrangements for consultants - Reviewing and managing supplier contracts - Handling payments...

  • Livestock Commercial

    6 months ago

    Dubai, United Arab Emirates LOGISTICS EXECUTIVE GROUP Full time

    Our client is a long-established dominant specialist in the end-to-end GCC manufacturing, food supply, agriculture, and retail market. They seek a highly experienced Livestock Commercial and Operations Manager in GCC. **Key Responsibilities**: - Lead the development and implementation of strategies for introducing and marketing premium livestock feed in...

  • Services Operations Quality Manager

    7 days ago

    Dubai, United Arab Emirates GE Gas Power Full time

    **Job Description Summary**: GE Gas Power Welcome to tomorrow's energy—today! Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. A...

  • Quality Assurance Officer

    7 months ago

    Dubai, United Arab Emirates MyGovinda's Restaurant Full time

    Job Description **Job Summary** We are looking for a Quality Assurance Officer in order to develop quality standards, conducting tests and identifying issues in the production of products and services. **Roles and responsibilities** - Developing and maintaining a quality assurance program for a restaurant or food service operation. - Evaluating the quality...

  • Quality and Operations Executive

    7 days ago

    Dubai, United Arab Emirates Justlife Full time

    **Justlife** is rocking the region with its beautifully designed home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of home services in one of the fast-growing tech companies based in Dubai? Then, don't lose another second! Come...

  • Quality & Operations Executive

    4 days ago

    Dubai, United Arab Emirates Justlife Full time

    **Justlife** is rocking the region with its beautifully designed home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of home services in one of the fast-growing tech companies based in Dubai? Then, don't lose another second! Come...

  • Head of Family Office

    6 days ago

    Dubai, United Arab Emirates AP Executive Full time

    Location: Dubai - Salary: Negotiable per annum - Job Type:Permanent Posted about 15 hours ago AP Executive have been retained to assist a newly established private office in Dubai. Our client is looking for an experienced Chief Investment Officer with proven experience dealing in multi-asset classes. The role will encompass the successful individual to...

  • Quality Assurance Manager

    2 months ago

    Dubai, United Arab Emirates Mother Smile Jwellers Trading LLC Full time

    **Responsibilities** - Devise procedures to inspect and report quality issues - Monitor all operations that affect quality - Supervise and guide inspectors, technicians and other staff - Assure the reliability and consistency of production by checking processes and final output - Appraise customers’ requirements and make sure they are satisfied - Report...

  • Quality & Training Manager

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24212134 **Job Category**Procurement, Purchasing, and Quality Assurance **Location**The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Implements quality assurance...

  • Office Coordinator

    7 months ago

    Dubai, United Arab Emirates Trex corporate office Full time

    We are looking for a reliable Office Coordinator who is willing to help our office operate effectively every day so employees can perform to their highest ability. If you want to join a company and make a direct impact on the overall health and happiness of its employees, we’d love to hear from you! **Office Coordinator duties and responsibilities** -...