Quality Assurance Officer

1 day ago

Dubai, United Arab Emirates MyGovinda's Restaurant Full time

Job Description
**Job Summary**

We are looking for a Quality Assurance Officer in order to develop quality standards, conducting tests and identifying issues in the production of products and services.

**Roles and responsibilities**
- Developing and maintaining a quality assurance program for a restaurant or food service operation.
- Evaluating the quality of food served by the restaurant or food service operation.
- Evaluating the cleanliness of equipment, utensils, and work areas of a restaurant or food service operation.
- Deals with quality improvement by completing product, company, system, and organizational audits.
- Helping with the recruiting process.
- Establish and enact the Inspection Plan.
- Determining and ensuring that customer requirements are met
- Keep a performance record of quality reports, statistical reviews, and other activities.
- Keeping an eye on the goal of increasing the company’s profitability
- Assisting with the development of policies and procedures to ensure that the food served is safe, of the correct quality, and meets all regulatory requirements.
- Coordinates training and therapy to provide employees with quality standards and assistance when they’re not meeting goals.
- Conducts hazard analyses and monitors quality measures to set the standard for quality assurance.
- Interpret, build upon, and comply with company quality assurance standards
- Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
- Document quality assurance activities with internal reporting and audits
- Develop new standards for production and design, with improvements as needed, and create testing
- protocols for implementation across all service lines
- Identify training needs and take action to ensure company-wide compliance
- Pursue continuing education on new solutions, technology, skills, daily and Monthly responsibilities
- Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
- Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs.
- Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
- Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
- Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development
- Provide training and support to quality assurance team on systems, policies, procedures, and core processes.

**Job Types**: Full-time, Permanent

Pay: AED2,000.00 - AED3,000.00 per month

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