Sales & Customer Support Executive

2 days ago


Dubai, United Arab Emirates Enhance Fitness LLC Full time

**Who is Enhance?**

Enhance Fitness is a technology company that launched in the UAE over three years ago and has
since revolutionized the fitness industry. We offer top certified trainers on demand via our app at
customers’ convenience. Be it their own home, a park or even our partner gyms, clients can access
a PT session anywhere anytime. But the benefits don’t end there, we are comparably the most
competitively priced sessions in the market and our offering continues to expand from general
fitness to yoga to swimming and so much more.
Our team has grown from our founder to over 140 strong in under three years, and we continue to
expand our operations in the UAE.
The rewards will be great, as part of a fast-growing tech & fitness sector you will be exposed to the
latest innovations in fitness and will have the room to grow the brand with us and be part of the team
that started the fitness revolution in the region and soon beyond.

**Description**:
Reporting to the Sales Manager based in Dubai, the Sales & Customer Support executive will be
responsible for ensuring monthly sales targets are achieved for their branch. They will do so by
implementing sales strategies and working closely with the sales manager to develop ideas to drive
sales.
In addition to new clients, the executive will need to manage and retain existing clients ensuring
timely renewals of packages, up-selling and overall client satisfaction with the services. The Sales &
Customer Support executive will ensure that they reflect the company's technology driven ethos and
presents the strive to provide the best customer service experience to consumers.

**Responsibilities**:

- Achieve and exceed monthly sales target for both new and existing clients.
- Upsell and renew packages for existing clients in a timely manner to maintain client
retention.
- Performing all basic system transactions pertaining to manual billing.
- Developing and maintaining relationships with current clients on a name-to-name basis.
- Notifying the Sales Manager of any clients’ complaints or grievances and assisting in
appropriate response.
- Being knowledgeable of all products and programs and building value.
- Being responsive to member feedback and complaints and working towards timely
resolution.
- Consistently looking for opportunities to gain new clients and elevate service levels.
- Actively build a network of contacts through referrals.
- Prepare daily, weekly and monthly reports.
- Work closely with Team Leader to identify trainers with gaps in schedules and match them
with new client prospects.
- Bachelor's Degree in Business, Marketing, Sales or equivalent experience.
- Previous experience in sales (specifically within Fitness, F&B, Hotel Services or other
Consumer Service industries is a plus)
- Based in UAE
- Fluent English written and spoken is a must
- Arabic is a significant plus
- Two years Sales Experience in B2C (preferably in UAE)
- Salesforce knowledge is a plus
- Excellent interpersonal skills
- Excellent communication skills
- A positive, confident and determined approach
- Resilience and the ability to cope with rejection
- A high degree of self-motivation and ambition
- The skills to work both independently and as part of a team

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:

- sales: 1 year (preferred)


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