Yacht Tours Administrator
5 days ago
Provide accurate information about yacht trip packages, availability, pricing, and any additional services offered.
- Process bookings and reservations, ensuring accuracy and adherence to company policies and procedures.
- Coordinate with other departments, such as the Operations team, to ensure smooth execution of reservations.
- Coordinating with B2B Agents, B2C clients, partners for booking reservation and assisting availability for the tours and send confirmation.
- Maintain and recording bookings on the platform.
- Monitor the OTAs, E Commerce website for availability of the tours.
- Place the order for supplies for tours product requirements.
- Coordinate with ground team for customer arrival and quick response to customer for their requirements
- Maintain and update the reservation system with accurate and up-to-date information.
- Handle any necessary changes or cancellations to existing bookings, following established protocols.
- Address any customer concerns or issues promptly and professionally, aiming for complete customer satisfaction.
- Maintain a thorough knowledge of company policies, yacht trip itineraries, and relevant industry trends.
Ability to commute/relocate:
- Dubai Marina: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Reservation Agent: 2 years (preferred)
**Language**:
- English (preferred)
License/Certification:
- IATA Accredited (preferred)
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